http://www.cgi-communication.com/CGI/wiki/api.php?action=feedcontributions&user=CGI.Support&feedformat=atomKnowledge Base - User contributions [en]2024-03-28T18:06:32ZUser contributionsMediaWiki 1.18.6http://www.cgi-communication.com/CGI/wiki/index.php?title=Category:DNSCategory:DNS2022-07-28T23:54:28Z<p>CGI.Support: </p>
<hr />
<div>'''DNS''', or '''Domain Name Service''', is the process of taking a name and extension and using them to look up the number of a server. Computers talk in numbers, but names are easier for most humans to remember. DNS provides various resource records that are used to make the Internet work. <br />
<br />
== Our DNS ==<br />
<br />
If you are using CGI-Communication hosting services (including free parking/redirection), and your domain is registered with CGI-Communication, you should use these name servers:<br />
<br />
: '''ns1.cgi-communication.com'''&nbsp;&nbsp;&nbsp;&nbsp; '''67.128.8.9'''<br />
: '''ns2.cgi-communication.com'''&nbsp;&nbsp;&nbsp;&nbsp; '''67.128.9.9'''<br />
: '''ns3.cgi-communication.com'''&nbsp;&nbsp;&nbsp;&nbsp; '''67.128.8.2'''<br />
: '''ns4.cgi-communication.com'''&nbsp;&nbsp;&nbsp;&nbsp; '''67.128.9.2'''<br />
<br />
If you need help with DNS changes, it is recommended that you contact CGI-Communication support rather than experiment on your own. Mistakes in DNS can make your site totally inaccessible or cause some troublesome problems to narrow down.<br />
<br />
== 3rd Party DNS ==<br />
If your domain is not registered with CGI-Communication (you are using a different provider for your domain), and you are using CGI-Communication for hosting, you are usually required to configure some DNS settings at your domain provider where you registered your domain. You are going to want to make an "A" type redirect. You can find the information required for your domains on CGI-Communication under "Manage Domains" and then "DNS" under the domain you want to redirect from the non-CGI-Communication provider. The type "A" address found there (an IP address) should be copied into the DNS settings of the non-CGI-Communication provider. (The server you are redirecting can be different for each domain, if you have several domains you can not copy paste the information from one domain and be sure it's valid for another.)<br />
<br />
== Basic DNS Records==<br />
<br />
;A : Forward mapping of hostname (CGI-Communication.com) to an IP address (72.52.219.194).<br />
;AAAA : Forward mapping of hostname to an IPv6 address.<br />
;PTR : Reverse mapping of an IP address (72.52.219.194) to a hostname (CGI-Communication.com).<br />
;MX : Mail eXchange (MX) records tell you which hostname to connect to for sending email.<br />
;CNAME : Say it, See Name, it points one domain name to another domain name, including mail service.<br />
;TXT : Text records, these are free form text strings, used for things like SPF and DKIM.<br />
;SRV : Service records advertise a specific service a server offers. VoIP and XMPP Federation (Voice over IP and Google Apps) use SRV records in addition to PTR records.<br />
;NS : Delegates a domain or Sub-domain to another DNS server.<br />
<br />
===Some other details===<br />
*Mail eXchange records consist of two parts, '0 mail.domain.com', a priority and a domain name. There can be as many MX records as you wish there to be mail servers handling your email. Outgoing email servers connect to the MX servers in order of priority (a lower number means more priority). If two servers have the same priority, it picks one at random. (This in effect load balances the connections)<br />
<br />
*When looking up an A records (like CGI-Communication.com), you can get a CNAME in response (like 'CNAME somewhere.com'). You then lookup the A record of that domain name, and you are either presented with yet another CNAME or an A record.<br />
<br />
*When one cannot control the IP address of their server, such as a home user who receives an IP address from their ISP, Dynamic DNS may be used to keep the domain name properly updated.<br />
<br />
== External Links ==<br />
<br />
* [[WikiPedia:Domain Name System|DNS entry at Wikipedia]]<br />
* [http://www.dns.net/dnsrd/rfc/ DNS Related RFCs]<br />
* [http://www.domaincrawler.com/ Domain Crawler]<br />
* [http://whatsmydns.net Test your DNS] (or with e.g., <nowiki>http://www.dnsreport.com/tools/dnsreport.ch?domain=yourdomain.tld</nowiki>)</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Category:DNSCategory:DNS2022-07-28T23:35:35Z<p>CGI.Support: /* Our DNS */</p>
<hr />
<div>'''DNS''', or '''Domain Name Service''', is the process of taking a name and extension and using them to look up the number of a server. Computers talk in numbers, but names are easier for most humans to remember. DNS provides various resource records that are used to make the Internet work. <br />
<br />
== Our DNS ==<br />
<br />
If you are using CGI-Communication hosting services (including free parking/redirection), and your domain is registered with CGI-Communication, you should use these name servers:<br />
<br />
ns1.cgi-communication.com 67.128.8.9<br />
<br />
ns2.cgi-communication.com 67.128.9.9<br />
<br />
ns3.cgi-communication.com 67.128.8.2<br />
<br />
ns4.cgi-communication.com 67.128.9.2<br />
<br />
<br />
If you need help with DNS changes, it is recommended that you contact CGI-Communication support rather than experiment on your own. Mistakes in DNS can make your site totally inaccessible or cause some troublesome problems to narrow down.<br />
<br />
== 3rd Party DNS ==<br />
If your domain is not registered with CGI-Communication (you are using a different provider for your domain), and you are using CGI-Communication for hosting, you are usually required to configure some DNS settings at your domain provider where you registered your domain. You are going to want to make an "A" type redirect. You can find the information required for your domains on CGI-Communication under "Manage Domains" and then "DNS" under the domain you want to redirect from the non-CGI-Communication provider. The type "A" address found there (an IP address) should be copied into the DNS settings of the non-CGI-Communication provider. (The server you are redirecting can be different for each domain, if you have several domains you can not copy paste the information from one domain and be sure it's valid for another.)<br />
<br />
== Basic DNS Records==<br />
<br />
;A : Forward mapping of hostname (CGI-Communication.com) to an IP address (72.52.219.194).<br />
;AAAA : Forward mapping of hostname to an IPv6 address.<br />
;PTR : Reverse mapping of an IP address (72.52.219.194) to a hostname (CGI-Communication.com).<br />
;MX : Mail eXchange (MX) records tell you which hostname to connect to for sending email.<br />
;CNAME : Say it, See Name, it points one domain name to another domain name, including mail service.<br />
;TXT : Text records, these are free form text strings, used for things like SPF and DKIM.<br />
;SRV : Service records advertise a specific service a server offers. VoIP and XMPP Federation (Voice over IP and Google Apps) use SRV records in addition to PTR records.<br />
;NS : Delegates a domain or Sub-domain to another DNS server.<br />
<br />
===Some other details===<br />
*Mail eXchange records consist of two parts, '0 mail.domain.com', a priority and a domain name. There can be as many MX records as you wish there to be mail servers handling your email. Outgoing email servers connect to the MX servers in order of priority (a lower number means more priority). If two servers have the same priority, it picks one at random. (This in effect load balances the connections)<br />
<br />
*When looking up an A records (like CGI-Communication.com), you can get a CNAME in response (like 'CNAME somewhere.com'). You then lookup the A record of that domain name, and you are either presented with yet another CNAME or an A record.<br />
<br />
*When one cannot control the IP address of their server, such as a home user who receives an IP address from their ISP, Dynamic DNS may be used to keep the domain name properly updated.<br />
<br />
== External Links ==<br />
<br />
* [[WikiPedia:Domain Name System|DNS entry at Wikipedia]]<br />
* [http://www.dns.net/dnsrd/rfc/ DNS Related RFCs]<br />
* [http://www.domaincrawler.com/ Domain Crawler]<br />
* [http://whatsmydns.net Test your DNS] (or with e.g., <nowiki>http://www.dnsreport.com/tools/dnsreport.ch?domain=yourdomain.tld</nowiki>)</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Category:DNSCategory:DNS2022-07-28T23:35:06Z<p>CGI.Support: /* Our DNS */</p>
<hr />
<div>'''DNS''', or '''Domain Name Service''', is the process of taking a name and extension and using them to look up the number of a server. Computers talk in numbers, but names are easier for most humans to remember. DNS provides various resource records that are used to make the Internet work. <br />
<br />
== Our DNS ==<br />
<br />
If you are using CGI-Communication hosting services (including free parking/redirection), and your domain is registered with CGI-Communication, you should use these name servers:<br />
<br />
ns1.cgi-communication.com 67.128.8.9<br />
ns2.cgi-communication.com 67.128.9.9<br />
ns3.cgi-communication.com 67.128.8.2<br />
ns4.cgi-communication.com 67.128.9.2<br />
<br />
If you need help with DNS changes, it is recommended that you contact CGI-Communication support rather than experiment on your own. Mistakes in DNS can make your site totally inaccessible or cause some troublesome problems to narrow down.<br />
<br />
== 3rd Party DNS ==<br />
If your domain is not registered with CGI-Communication (you are using a different provider for your domain), and you are using CGI-Communication for hosting, you are usually required to configure some DNS settings at your domain provider where you registered your domain. You are going to want to make an "A" type redirect. You can find the information required for your domains on CGI-Communication under "Manage Domains" and then "DNS" under the domain you want to redirect from the non-CGI-Communication provider. The type "A" address found there (an IP address) should be copied into the DNS settings of the non-CGI-Communication provider. (The server you are redirecting can be different for each domain, if you have several domains you can not copy paste the information from one domain and be sure it's valid for another.)<br />
<br />
== Basic DNS Records==<br />
<br />
;A : Forward mapping of hostname (CGI-Communication.com) to an IP address (72.52.219.194).<br />
;AAAA : Forward mapping of hostname to an IPv6 address.<br />
;PTR : Reverse mapping of an IP address (72.52.219.194) to a hostname (CGI-Communication.com).<br />
;MX : Mail eXchange (MX) records tell you which hostname to connect to for sending email.<br />
;CNAME : Say it, See Name, it points one domain name to another domain name, including mail service.<br />
;TXT : Text records, these are free form text strings, used for things like SPF and DKIM.<br />
;SRV : Service records advertise a specific service a server offers. VoIP and XMPP Federation (Voice over IP and Google Apps) use SRV records in addition to PTR records.<br />
;NS : Delegates a domain or Sub-domain to another DNS server.<br />
<br />
===Some other details===<br />
*Mail eXchange records consist of two parts, '0 mail.domain.com', a priority and a domain name. There can be as many MX records as you wish there to be mail servers handling your email. Outgoing email servers connect to the MX servers in order of priority (a lower number means more priority). If two servers have the same priority, it picks one at random. (This in effect load balances the connections)<br />
<br />
*When looking up an A records (like CGI-Communication.com), you can get a CNAME in response (like 'CNAME somewhere.com'). You then lookup the A record of that domain name, and you are either presented with yet another CNAME or an A record.<br />
<br />
*When one cannot control the IP address of their server, such as a home user who receives an IP address from their ISP, Dynamic DNS may be used to keep the domain name properly updated.<br />
<br />
== External Links ==<br />
<br />
* [[WikiPedia:Domain Name System|DNS entry at Wikipedia]]<br />
* [http://www.dns.net/dnsrd/rfc/ DNS Related RFCs]<br />
* [http://www.domaincrawler.com/ Domain Crawler]<br />
* [http://whatsmydns.net Test your DNS] (or with e.g., <nowiki>http://www.dnsreport.com/tools/dnsreport.ch?domain=yourdomain.tld</nowiki>)</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-10-15T22:10:06Z<p>CGI.Support: </p>
<hr />
<div>== Why use SSL? ==<br />
<br />
SSL Certificates, even self signed certificates, allow for secure and encrypted communication between you and the server you are connecting to. If you do not use encryption, you are transmitting<br /><br />
your information in clear text. In cases of a man-in-the-middle attack this can mean all of your passwords, and private information is easily readable.<br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br /><br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br /><br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br /><br />
4. In the Certificate dialog, click Install Certificate -> Next<br /><br />
5. Select Place all certificates in the following store -> Browse<br /><br />
6. Check Show Physical Stores check box<br /><br />
7. Select Trusted Root Certificate Authorities – Local Computer<br /><br />
8. Click OK – Next – Finish – OK<br /><br />
9. Restart Internet Explorer<br /><br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br /><br />
2. Open Tools and to to Options<br /><br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br /><br />
4. Go to the Servers tab and press the Add Exception button<br /><br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br /><br />
6. Click on get certificate<br /><br />
7. Click on Confirm Security Exception<br /><br />
8. Click OK - OK.<br /><br />
9. Restart Mozilla Firefox<br /><br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br /><br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br /><br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br /><br />
4. Click OK - Ok/Close, and restart Outlook.<br /><br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br /><br />
6. Click on the details tab and click on Copy to File<br /><br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br /><br />
8. Click Finish and you will get a export was successful message.<br /><br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br /><br />
10. In the wizard select local machine, then click Next<br /><br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br /><br />
12. Click Next - Finish and you're done after you restart Outlook again.<br /><br />
<br />
<br /><br /><br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''<br />
<br />
= Download CGI Certificates =<br />
<br /><br />
[http://www.cgi-communication.com/CGI/certs/cgmailbox.com.cer Webmail Certificate]<br /><br />
[http://www.cgi-communication.com/CGI/certs/mail.cgmailbox.com.cer Mail Client Certificate]<br />
<br /><br /></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-10-15T22:09:51Z<p>CGI.Support: </p>
<hr />
<div>== Why use SSL? ==<br />
<br />
SSL Certificates, even self signed certificates, allow for secure and encrypted communication between you and the server you are connecting to. If you do not use encryption, you are transmitting<br /><br />
your information in clear text. In cases of a man-in-the-middle attack this can mean all of your passwords, and private information is easily readable.<br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br /><br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br /><br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br /><br />
4. In the Certificate dialog, click Install Certificate -> Next<br /><br />
5. Select Place all certificates in the following store -> Browse<br /><br />
6. Check Show Physical Stores check box<br /><br />
7. Select Trusted Root Certificate Authorities – Local Computer<br /><br />
8. Click OK – Next – Finish – OK<br /><br />
9. Restart Internet Explorer<br /><br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br /><br />
2. Open Tools and to to Options<br /><br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br /><br />
4. Go to the Servers tab and press the Add Exception button<br /><br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br /><br />
6. Click on get certificate<br /><br />
7. Click on Confirm Security Exception<br /><br />
8. Click OK - OK.<br /><br />
9. Restart Mozilla Firefox<br /><br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br /><br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br /><br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br /><br />
4. Click OK - Ok/Close, and restart Outlook.<br /><br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br /><br />
6. Click on the details tab and click on Copy to File<br /><br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br /><br />
8. Click Finish and you will get a export was successful message.<br /><br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br /><br />
10. In the wizard select local machine, then click Next<br /><br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br /><br />
12. Click Next - Finish and you're done after you restart Outlook again.<br /><br />
<br />
<br /><br /><br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''<br />
<br />
= Download CGI Certificates =<br />
<br /><br /><br />
[http://www.cgi-communication.com/CGI/certs/cgmailbox.com.cer Webmail Certificate]<br /><br />
[http://www.cgi-communication.com/CGI/certs/mail.cgmailbox.com.cer Mail Client Certificate]<br />
<br /><br /></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-10-15T22:09:15Z<p>CGI.Support: </p>
<hr />
<div>== Why use SSL? ==<br />
<br />
SSL Certificates, even self signed certificates, allow for secure and encrypted communication between you and the server you are connecting to. If you do not use encryption, you are transmitting<br /><br />
your information in clear text. In cases of a man-in-the-middle attack this can mean all of your passwords, and private information is easily readable.<br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br /><br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br /><br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br /><br />
4. In the Certificate dialog, click Install Certificate -> Next<br /><br />
5. Select Place all certificates in the following store -> Browse<br /><br />
6. Check Show Physical Stores check box<br /><br />
7. Select Trusted Root Certificate Authorities – Local Computer<br /><br />
8. Click OK – Next – Finish – OK<br /><br />
9. Restart Internet Explorer<br /><br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br /><br />
2. Open Tools and to to Options<br /><br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br /><br />
4. Go to the Servers tab and press the Add Exception button<br /><br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br /><br />
6. Click on get certificate<br /><br />
7. Click on Confirm Security Exception<br /><br />
8. Click OK - OK.<br /><br />
9. Restart Mozilla Firefox<br /><br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br /><br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br /><br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br /><br />
4. Click OK - Ok/Close, and restart Outlook.<br /><br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br /><br />
6. Click on the details tab and click on Copy to File<br /><br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br /><br />
8. Click Finish and you will get a export was successful message.<br /><br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br /><br />
10. In the wizard select local machine, then click Next<br /><br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br /><br />
12. Click Next - Finish and you're done after you restart Outlook again.<br /><br />
<br />
<br /><br /><br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''<br />
<br />
= Download CGI Certificates =<br />
<br />
[http://www.cgi-communication.com/CGI/certs/cgmailbox.com.cer Webmail Certificate]<br />
[http://www.cgi-communication.com/CGI/certs/mail.cgmailbox.com.cer Mail Client Certificate]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Email_TroubleshootingEmail Troubleshooting2013-09-25T05:10:34Z<p>CGI.Support: </p>
<hr />
<div><br />
== IE10 Compatibility Issue ==<br />
<br />
If while using our [http://www.cgmailbox.com WebMail] the send, save draft, attachments, save, etc. buttons do not respond when clicked, it is due to an incompatibility with several of the recent changes to the Internet Explorer web browser. Likely you are having this issue with multiple sites. The good news is its an easy fix and in most cases you can apply this method to other sites you are having problems with.<br />
<br />
To fix this issue, you must '''enable compatibility mode''' by clicking on the broken paper icon located in the address bar. This setting gets saved and is retained even if you close your browser. <br />
<br />
* [http://windows.microsoft.com/en-US/internet-explorer/use-compatibility-view#ie=ie-10 How to enable Compatibility Mode in IE10]<br />
<br />
Alternatively, you can use the developer toolbar (F12) to reduce the browser mode to IE9 which also fixes the issue - however, IE10 does not retain this setting after being closed. You could also switch to [https://www.mozilla.org/en-US/firefox/ Mozilla Firefox], or [https://www.google.com/intl/en/chrome/browser/ Google Chrome] as a web-browser. They do not have this issue.<br />
<br />
== Email wont send ==<br />
<br />
This is typically an issue with the mail client, antivirus/firewall software, or Internet connection. Check that the internet connection is working properly, verify your settings, and resolve if any issues are found.<br />
<br />
== No Recipient == <br />
<br />
In this case, the message gets bounced back accompanied with a rejection message of failure, detailing the technical cause of the mail rejection. Usually, this happens due to a incorrect Email address or wrong spelling of the complete Email id being used by the sender.<br />
<br />
== Mailbox Quota Exceeded == <br />
<br />
If the bounce message contains the cause of the delivery failure stating “the mailbox is full” or “the Quota has been exceeded”. This implies that the recipients email address has used all its allotted mail storage space and so no longer can receive new mails, until some space is released by removing messages.<br />
<br />
== Message Quota Exceeded == <br />
<br />
If the bounce message contains the cause of the delivery failure stating “the message quota has been exceeded” or “the message is too large”. This implies that the message, including attachments, is too large to be sent or received. The maximum message size for all CGI accounts is 20MB. <br />
<br />
== Blocked IP Address / Blacklist == <br />
<br />
Sometimes there is spam mailing by some users, which causes different ISPs and email applications to block that IP address, which makes it unable for the user to send emails. Sometimes cyber criminals also hack people’s insecure passwords and make them bystanders in such a fraudulent activity. In such a scenario, the only email troubleshooting method a user can apply is to contact the mail service and detail them about the issue.</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Email_TroubleshootingEmail Troubleshooting2013-09-25T04:53:16Z<p>CGI.Support: Created page with " == IE10 Compatibility Issue == If while using our [http://www.cgmailbox.com WebMail] the send, save draft, attachments, save, etc. buttons do not respond when clicked, it is..."</p>
<hr />
<div><br />
== IE10 Compatibility Issue ==<br />
<br />
If while using our [http://www.cgmailbox.com WebMail] the send, save draft, attachments, save, etc. buttons do not respond when clicked, it is due to an incompatibility with several of the recent changes to the Internet Explorer web browser. Likely you are having this issue with multiple sites. The good news is its an easy fix and in most cases you can apply this method to other sites you are having problems with.<br />
<br />
To fix this issue, you must '''enable compatibility mode''' by clicking on the broken paper icon located in the address bar. This setting gets saved and is retained even if you close your browser. <br />
<br />
* [http://windows.microsoft.com/en-US/internet-explorer/use-compatibility-view#ie=ie-10 How to enable Compatibility Mode in IE10]<br />
<br />
Alternatively, you can use the developer toolbar (F12) to reduce the browser mode to IE9 which also fixes the issue - however, IE10 does not retain this setting after being closed. You could also switch to [https://www.mozilla.org/en-US/firefox/ Mozilla Firefox], or [https://www.google.com/intl/en/chrome/browser/ Google Chrome] as a web-browser. They do not have this issue.</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Category:WebmailCategory:Webmail2013-09-25T04:10:43Z<p>CGI.Support: </p>
<hr />
<div>CGI [http://www.cgmailbox.com/Login.aspx WebMail] is an ASP web front end for your E-Mail. <br />
<br />
== Using CGI WebMail ==<br />
<br />
1. Open the [http://www.cgmailbox.com/Login.aspx Webmail] located at, '''[http://www.cgmailbox.com/Login.aspx http://www.cgmailbox.com/Login.aspx]'''<br><br />
<br />
This will open the login screen.<br />
<br />
2. Fill out the required information.<br />
<br />
* '''Email Address''': <Your E-Mail address><br />
* '''Password''': <the password for your E-Mail account><br />
* '''Language''': <the desired language><br />
* '''Remember Password''': <Automatically signs you into your E-Mail account. Some browser functions or add-ons may prohibit this operation from working correctly.><br />
<br />
3. Click '''Login'''<br />
<br />
== Check Mail / Inbox ==<br />
<br />
By selecting either Check Mail or Inbox from the folder list on the left hand side of the page you can quickly access the contents of your Inbox. <br />
<br />
While inside the Inbox you can delete, and generally manage your messages. <br />
<br />
* '''Delete/Undelete''': Delete or Undelete the checked messages.<br />
* '''Purge Deleted''': Once you have marked a message for deletion, press "Purge Deleted" to remove the messages '''permanently''' from the server.<br />
* '''Read/Unread ''': Mark a checked message as having been read, or likewise mark a checked read message as unread.<br />
* '''Move to Folder''': Move the checked message to the specified folder. Opens drop down folder list.<br />
* '''Compose''': Write someone an E-Mail.<br><br />
<br />
== Compose an E-Mail ==<br />
<br />
* '''Send''': Executes the sending of the E-Mail.<br />
* '''Save to Drafts''': Does not send the E-Mail, but moves it to the "Drafts" folder. <br />
* '''Attachments ''': Add an attachment to your E-Mail like a document, picture, or .zip folder. Limit of 10MB for free accounts, 25MB for paid accounts.<br />
* '''Close''': Do not save the message and exit to the Inbox.<br />
* '''To''': This is the destination Email address or the person you want to message.<br />
* '''CC''': Sends a carbon copy to the destination Email address in here. <br />
* '''BCC ''': Sends a blind carbon copy to the destination address. Addresses contained here are not listed in the Email. It is best to forward to multiple addresses using a '''BCC''' for security and confidentiality reasons. <br />
* '''Subject''': The subject of your message.<br />
* '''Attachment List''': A list of the files attached to the message.<br />
* '''Message Body''': The formatted contents of your E-Mail message.<br />
* '''Priority''': Assigns a message priority to the message. Self Explanatory. <br />
* '''Switch to Rich Text''': Switches the document to Rich Text mode for advanced text editing.<br />
* '''Spellcheck''': Checks your message for spelling errors.<br />
<br />
== Reply to an E-Mail ==<br />
<br />
While in the Inbox or other mail folder, click anywhere on the message to view it.<br />
<br />
* '''Print''': Print the message.<br />
* '''Trusted''': Add the sender to the Trusted Senders List. Messages from them will always be allowed through Quarantine or SPAM filtering.<br />
* '''Blocked ''': Add the sender to the Blocked Senders List. Messages from these will always be blocked into the Quarantine or SPAM folder. <br />
* '''Delete''': Mark the message for deletion.<br />
* '''Reply''': Respond to the "reply-to" address contained in the message header. Basically it means to respond to the person whom E-Mailed you. See [[#Compose_an_E-Mail|Compose an E-Mail]]<br />
* '''Reply to All''': If the message was sent to more than one destination address (more than one address in the "To" and "CC" fields) you can reply to all the addresses at the same time. <br />
* '''Forward ''': Send a copy of the message to another recipient. <br />
* '''Previous''': Read the previous message.<br />
* '''Next''': Read the next message.<br />
* '''Close''': Exit to the top level folder, e.g. Inbox.<br />
<br />
== Managing Statistics ==<br />
<br />
Statistics are currently disabled and only get enabled when our network administrators are pulling information either for a client, or for our own use. They load down the servers and simply aren't necessary for most customers. <br />
<br />
== Managing Settings ==<br />
<br />
Clicking on "'''Settings'''" at the top of the title bar will allow you to modify several advanced features. <br />
<br />
* '''Options''': Change your account information such as name, password, signature, reply format, mail forwarding preferences and messages per page.<br />
** '''Save''': Add the sender to the Trusted Senders List. Messages from them will always be allowed through Quarantine or SPAM filtering.<br />
** '''Close ''': Add the sender to the Blocked Senders List. Messages from these will always be blocked into the Quarantine or SPAM folder. <br />
** '''Mail Forwarding''': Forward messages sent to your account to another Email address.<br />
** '''Account Information''': Your name and password can be changed here.<br />
** '''Preferences''': Adjust time, number of messages per page, and signature information.<br />
* '''Email Filtering''': Change your preferences for Spam, Phishing, Virus, Forbidden Attachments, Language Filter, Blocked Senders, Trusted Senders, and Quarantine Reports.<br />
** '''Spam''': Raise or lower your spam filter settings, extreme is the most restrictive.<br />
** '''Virus''': Choose to delete the message or send to quarantine when a virus is detected. <br />
** '''Phishing ''': Raise or lower your phishing filter settings, extreme is the most restrictive. <br />
** '''Forbidden Attachments''': This field is not configurable by default. We are able to modify these for businesses on request. <br />
** '''Language Filter''': Block specific languages from sending you messages.<br />
** '''Blocked Senders''': Deny a specific Email address or domain from sending you messages.<br />
** '''Trusted Senders''': Allow a specific Email address or domain to send you messages.<br />
** '''Quarantine Reports''': Send an Email to your inbox containing a list of the messages in your Quarantine folder. Useful to checking messages via a POP3 mail client, without having to login to the webmail to check your quarantine for false positives.<br />
* '''User Contact Information''': Edit your personal home and business profile information.<br />
* '''Rules''': Create rules to automatically sort your incoming mail. <br />
* '''Auto-reply''': Create an auto-reply message for incoming mail. <br />
* '''External Accounts''': Check mail from other accounts.<br />
* '''Aliases''': Create aliases for your account.<br />
<br />
== Managing Folders ==<br />
<br />
Clicking on '''Folders''' at the top menu will allow you to create new, edit existing, and delete folders.<br />
<br />
* '''Create a new folder''': Click create to execute the creation of the new folder.<br />
** '''New Folder''': Enter a name for the folder <br />
** '''Place folder under: If left blank, folder is listed under base directory. If another folder is selected the new folder is listed inside that folder. <br />
* '''Rename an existing folder''': Click Rename to execute the renaming of the drop-down selected folder.<br />
** '''Rename Folder''': Rename the drop-down selected folder. <br />
** '''To''': Enter a new name for the folder.<br />
* '''Delete''': Removes the selected folder from the system.<br />
<br />
== Managing Contacts ==<br />
<br />
Clicking on '''Contacts''' at the top menu will allow you to create new, edit existing, and import/export contacts associated with your E-Mail account.<br />
<br />
* '''Add Contact''': Add a new contact or address book entry.<br />
** '''Save And Close''': Save the current contact and close the address book. <br />
** '''Save and New''': Save the current contact and open a new contact for editing.<br />
** '''Delete''': Removes the current contact being edited from the system. <br />
** '''Cancel''': Cancels editing of the current contact without making changes. <br />
*** '''Name''': <br />
*** '''Email''': <br />
*** '''Street Address''': <br />
*** '''City''': <br />
*** '''State/Province''': <br />
*** '''Zip/Postal code''': <br />
*** '''Phone (home)''': <br />
*** '''Phone (work)''': <br />
*** '''Pager''': <br />
*** '''Cell phone''': <br />
*** '''Fax''': <br />
*** '''Website''': <br />
*** '''Comments''': <br />
* '''Delete Contact''': Removes the selected contacts from the system. <br />
* '''Import Contacts''': Upload a file (.CSV format) containing your contacts. Importing the CSV file will not cause the loss of existing contacts but they will be updated if duplicates are found in the file <br />
* '''Export Contacts''': Exports AddressBook.csv for use in 3rd Party system or for backup.<br />
<br />
== Quarantine ==<br />
<br />
The Quarantine folder is the same thing as a SPAM folder. 99.99% of the time messages in this list are bad and should not be read. Do '''NOT''' click on any hyperlinks contained inside a message in this category. It might be possible for an attacker to potentially gather personal information, passwords, account numbers, etc. <br />
<br />
Messages have a 48 hour lifespan in the Quarantine. If they are left unattended, we will automatically removed them from the system. <br />
<br />
* '''Delete & Purge''': Removes the selected SPAM messages from our system. <br />
* '''Empty''': Removes all the messages in the Quarantine Folder from the system.<br />
* '''Select Action''': <br />
** '''Release''': Release the message to the Inbox.<br />
** '''Release and Report as Legitimate E-Mail''': Release the message to the Inbox and add the sender to your trusted list.<br />
<br />
== Troubleshooting ==<br />
<br />
* '''Internet Explorer 10 (IE10), message control buttons do not respond when clicked''': Enable compatibility mode (torn/ripped paper icon in the address bar of IE10). Our next WebMail release will contain a fix for this issue. <br />
<br />
==External Links==<br />
<br />
* [http://www.cgmailbox.com/Login.aspx WebMail]<br />
* [http://www.vircom.com Vircom]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=E-MailE-Mail2013-08-10T18:22:21Z<p>CGI.Support: </p>
<hr />
<div><br />
<br />
This category contains pages relating to CGI-Communication's E-Mail system. For help setting up your mail client to use your CGI-Communication's E-Mail service, please see the Email Configuration Page.<br />
<br />
==Get E-Mail Help==<br />
<br />
<table cellspacing="0"><br />
<tr><br />
<td colspan="2"><br />
Here is some useful information for E-Mail:<br />
</td><br />
</tr><br />
<tr style="background: #D3E3F7"><br />
<td style="vertical-align:top; padding: 1em;"><br />
* [[:Category:Email_Configurations|Email Configurations]]<br />
* [[:Category:Webmail|Webmail]]<br />
* [[IMAP_or_POP3|IMAP or POP3?]]<br />
* [[:Category:DNS |DNS]]<br />
</td><br />
<td style="vertical-align:top; padding: 1em;"><br />
* [[SSL_Certificates|E-Mail Security (SSL)]]<br />
* [[Email_Troubleshooting|Troubleshooting]]<br />
</td><br />
</tr><br />
<tr><br />
<td colspan="2"><br />
If you are still having problems, please don't hesitate to contact CGI-Communications Technical Support at (520) 421-3333 opt. 2. <br />
</td><br />
</tr><br />
</table></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-08-10T18:21:23Z<p>CGI.Support: /* Why use SSL? */</p>
<hr />
<div>== Why use SSL? ==<br />
<br />
SSL Certificates, even self signed certificates, allow for secure and encrypted communication between you and the server you are connecting to. If you do not use encryption, you are transmitting<br /><br />
your information in clear text. In cases of a man-in-the-middle attack this can mean all of your passwords, and private information is easily readable.<br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br /><br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br /><br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br /><br />
4. In the Certificate dialog, click Install Certificate -> Next<br /><br />
5. Select Place all certificates in the following store -> Browse<br /><br />
6. Check Show Physical Stores check box<br /><br />
7. Select Trusted Root Certificate Authorities – Local Computer<br /><br />
8. Click OK – Next – Finish – OK<br /><br />
9. Restart Internet Explorer<br /><br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br /><br />
2. Open Tools and to to Options<br /><br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br /><br />
4. Go to the Servers tab and press the Add Exception button<br /><br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br /><br />
6. Click on get certificate<br /><br />
7. Click on Confirm Security Exception<br /><br />
8. Click OK - OK.<br /><br />
9. Restart Mozilla Firefox<br /><br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br /><br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br /><br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br /><br />
4. Click OK - Ok/Close, and restart Outlook.<br /><br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br /><br />
6. Click on the details tab and click on Copy to File<br /><br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br /><br />
8. Click Finish and you will get a export was successful message.<br /><br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br /><br />
10. In the wizard select local machine, then click Next<br /><br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br /><br />
12. Click Next - Finish and you're done after you restart Outlook again.<br /><br />
<br />
<br /><br /><br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-08-10T18:19:22Z<p>CGI.Support: /* Why use SSL? */</p>
<hr />
<div>== Why use SSL? ==<br />
<br />
SSL Certificates, even self signed certificates, allow for encrypted communication between you and the server you are connecting to. If you do not use encryption, you are transmitting your information in clear text. In cases of a man-in-the-middle attack this can mean all of your passwords, and private information is easily readable.<br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br /><br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br /><br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br /><br />
4. In the Certificate dialog, click Install Certificate -> Next<br /><br />
5. Select Place all certificates in the following store -> Browse<br /><br />
6. Check Show Physical Stores check box<br /><br />
7. Select Trusted Root Certificate Authorities – Local Computer<br /><br />
8. Click OK – Next – Finish – OK<br /><br />
9. Restart Internet Explorer<br /><br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br /><br />
2. Open Tools and to to Options<br /><br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br /><br />
4. Go to the Servers tab and press the Add Exception button<br /><br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br /><br />
6. Click on get certificate<br /><br />
7. Click on Confirm Security Exception<br /><br />
8. Click OK - OK.<br /><br />
9. Restart Mozilla Firefox<br /><br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br /><br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br /><br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br /><br />
4. Click OK - Ok/Close, and restart Outlook.<br /><br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br /><br />
6. Click on the details tab and click on Copy to File<br /><br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br /><br />
8. Click Finish and you will get a export was successful message.<br /><br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br /><br />
10. In the wizard select local machine, then click Next<br /><br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br /><br />
12. Click Next - Finish and you're done after you restart Outlook again.<br /><br />
<br />
<br /><br /><br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-08-10T18:18:48Z<p>CGI.Support: </p>
<hr />
<div>=== Why use SSL? ===<br />
<br />
SSL Certificates, even self signed certificates, allow for encrypted communication between you and the server you are connecting to. If you do not use encryption, you are transmitting your information in clear text. In cases of a man-in-the-middle attack this can mean all of your passwords, and private information is easily readable. <br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br /><br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br /><br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br /><br />
4. In the Certificate dialog, click Install Certificate -> Next<br /><br />
5. Select Place all certificates in the following store -> Browse<br /><br />
6. Check Show Physical Stores check box<br /><br />
7. Select Trusted Root Certificate Authorities – Local Computer<br /><br />
8. Click OK – Next – Finish – OK<br /><br />
9. Restart Internet Explorer<br /><br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br /><br />
2. Open Tools and to to Options<br /><br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br /><br />
4. Go to the Servers tab and press the Add Exception button<br /><br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br /><br />
6. Click on get certificate<br /><br />
7. Click on Confirm Security Exception<br /><br />
8. Click OK - OK.<br /><br />
9. Restart Mozilla Firefox<br /><br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br /><br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br /><br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br /><br />
4. Click OK - Ok/Close, and restart Outlook.<br /><br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br /><br />
6. Click on the details tab and click on Copy to File<br /><br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br /><br />
8. Click Finish and you will get a export was successful message.<br /><br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br /><br />
10. In the wizard select local machine, then click Next<br /><br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br /><br />
12. Click Next - Finish and you're done after you restart Outlook again.<br /><br />
<br />
<br /><br /><br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-08-10T18:11:44Z<p>CGI.Support: </p>
<hr />
<div><br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br /><br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br /><br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br /><br />
4. In the Certificate dialog, click Install Certificate -> Next<br /><br />
5. Select Place all certificates in the following store -> Browse<br /><br />
6. Check Show Physical Stores check box<br /><br />
7. Select Trusted Root Certificate Authorities – Local Computer<br /><br />
8. Click OK – Next – Finish – OK<br /><br />
9. Restart Internet Explorer<br /><br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br /><br />
2. Open Tools and to to Options<br /><br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br /><br />
4. Go to the Servers tab and press the Add Exception button<br /><br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br /><br />
6. Click on get certificate<br /><br />
7. Click on Confirm Security Exception<br /><br />
8. Click OK - OK.<br /><br />
9. Restart Mozilla Firefox<br /><br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br /><br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br /><br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br /><br />
4. Click OK - Ok/Close, and restart Outlook.<br /><br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br /><br />
6. Click on the details tab and click on Copy to File<br /><br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br /><br />
8. Click Finish and you will get a export was successful message.<br /><br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br /><br />
10. In the wizard select local machine, then click Next<br /><br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br /><br />
12. Click Next - Finish and you're done after you restart Outlook again.<br /><br />
<br />
<br /><br /><br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-08-10T18:10:15Z<p>CGI.Support: </p>
<hr />
<div><br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br />
4. In the Certificate dialog, click Install Certificate -> Next<br />
5. Select Place all certificates in the following store -> Browse<br />
6. Check Show Physical Stores check box<br />
7. Select Trusted Root Certificate Authorities – Local Computer<br />
8. Click OK – Next – Finish – OK<br />
9. Restart Internet Explorer<br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br />
2. Open Tools and to to Options<br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br />
4. Go to the Servers tab and press the Add Exception button<br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br />
6. Click on get certificate<br />
7. Click on Confirm Security Exception<br />
8. Click OK - OK.<br />
9. Restart Mozilla Firefox<br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br />
4. Click OK - Ok/Close, and restart Outlook.<br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br />
6. Click on the details tab and click on Copy to File<br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br />
8. Click Finish and you will get a export was successful message.<br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br />
10. In the wizard select local machine, then click Next<br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br />
12. Click Next - Finish and you're done after you restart Outlook again.<br />
<br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-08-10T18:09:48Z<p>CGI.Support: </p>
<hr />
<div>=== Importing a SSL Certificate into your Web Browser ===<br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br />
4. In the Certificate dialog, click Install Certificate -> Next<br />
5. Select Place all certificates in the following store -> Browse<br />
6. Check Show Physical Stores check box<br />
7. Select Trusted Root Certificate Authorities – Local Computer<br />
8. Click OK – Next – Finish – OK<br />
9. Restart Internet Explorer<br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br />
2. Open Tools and to to Options<br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br />
4. Go to the Servers tab and press the Add Exception button<br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br />
6. Click on get certificate<br />
7. Click on Confirm Security Exception<br />
8. Click OK - OK.<br />
9. Restart Mozilla Firefox<br />
<br />
= Import a SSL Certificate Into Email Client =<br />
<br />
1. Open Outlook (or most mail clients)<br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br />
4. Click OK - Ok/Close, and restart Outlook.<br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br />
6. Click on the details tab and click on Copy to File<br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br />
8. Click Finish and you will get a export was successful message.<br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br />
10. In the wizard select local machine, then click Next<br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br />
12. Click Next - Finish and you're done after you restart Outlook again.<br />
<br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=SSL_CertificatesSSL Certificates2013-08-10T18:08:28Z<p>CGI.Support: Created page with "== Importing a SSL Certificate into your Web Browser == = Internet Explorer = 1. Start Internet Explorer running as a user with administrative privileges. 2. Browse to serve..."</p>
<hr />
<div>== Importing a SSL Certificate into your Web Browser ==<br />
<br />
= Internet Explorer =<br />
<br />
1. Start Internet Explorer running as a user with administrative privileges.<br />
2. Browse to server computer using the computer name (ignore certificate warnings)<br />
3. Click the ”Certificate Error” text in the top of the screen and select ”View certificates”<br />
4. In the Certificate dialog, click Install Certificate -> Next<br />
5. Select Place all certificates in the following store -> Browse<br />
6. Check Show Physical Stores check box<br />
7. Select Trusted Root Certificate Authorities – Local Computer<br />
8. Click OK – Next – Finish – OK<br />
9. Restart Internet Explorer<br />
<br />
= Firefox =<br />
<br />
1. Start Firefox as a user with administrative privileges.<br />
2. Open Tools and to to Options<br />
3. Click the Advanced Tab, then Encryption Sub Tab, then click View Certificates button<br />
4. Go to the Servers tab and press the Add Exception button<br />
5. Type the location of the website. (e.g. https://www.cgmailbox.com/)<br />
6. Click on get certificate<br />
7. Click on Confirm Security Exception<br />
8. Click OK - OK.<br />
9. Restart Mozilla Firefox<br />
<br />
== Import a SSL Certificate Into Email Client ==<br />
<br />
1. Open Outlook (or most mail clients)<br />
2. Check the box to enable SSL encryption for SMTP and change the port to 465 (Tools - Account Settings - More Settings - Advanced)<br />
3. Check the box to enable SSL and change the incoming port to: POP3 is 995, IMAP is 993<br />
4. Click OK - Ok/Close, and restart Outlook.<br />
5. You will receive a security warning asking if you want to continue using the server. Click on View Certificate.<br />
6. Click on the details tab and click on Copy to File<br />
7. Click Next, Next, then click on Browse and Navigate to your desktop. Save the file as mail.domain.cer click Next<br />
8. Click Finish and you will get a export was successful message.<br />
9. Right click the mail.domain.cer and then left click on Install Certificate<br />
10. In the wizard select local machine, then click Next<br />
11. Click on Place all certificates in the following store, then click Browse and select Trusted Root Certification Authorities, then Ok<br />
12. Click Next - Finish and you're done after you restart Outlook again.<br />
<br />
<br />
''' You can apply these steps to almost any browser or certificate warning'''</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Web-hostingWeb-hosting2013-05-25T00:37:44Z<p>CGI.Support: /* Logging In */</p>
<hr />
<div>== Logging In ==<br />
<br />
Logging into the Control Panel (CPanel) is as simple as going to: http://www.yourdomain.com/cpanel<br />
<br />
You will need to enter the username and password you were provided at the time you signed up.<br />
<br />
[[File:Login.PNG]]<br />
<br />
Once you've logged into the CPanel you will see a list of utilities available to manage your account.<br />
<br />
[[File:Cpanel.PNG]]<br />
<br />
== Backups ==<br />
<br />
Here you can backup your website, databases, and restore a backup if you need to. It is good practice to backup your site monthly or after any major changes. That way in case of an issue you will not lose any valuable data. It is your responsibility to backup your own site. CGI Takes a snapshot once a year and maintains it but if you make frequent changes to your site, that may not be sufficient if there is a problem.<br />
<br />
[[File:Backup.PNG]]<br />
<br />
== AWStats ==<br />
<br />
These programs run reports and show you valuable metric based information about the type of people accessing your site. You can find out what type of web browsers they are using, geographic area, most frequently accessed pages, redirects, and a whole lot more. We encourage our customers to use these free metrics to help them make pertinent decisions not only on how to develop their site and manage it's content.<br />
<br />
[[File:AwStats.PNG]]<br />
<br />
== File Manager ==<br />
<br />
You can utilize our file manager to upload, change, and delete pages and directories on your site.<br />
<br />
[[File:FileMgr.PNG]]<br />
<br />
== Error Log ==<br />
<br />
This function will display the last 300 erros for your site. This can be very useful for finding broken links or missing files. Checking this log frequently can help keep your site running smoothly. <br />
<br />
[[File:ErrorLog.PNG]]<br />
<br />
== Bandwidth ==<br />
<br />
This function allows you to see the bandwidth usage for your site. It shows the current month's bandwidth usage, as well as your total bandwidth usage. This will include all HTTP (web) and POP/IMAP (mail) bandwidth usage. <br />
<br />
[[File:Bandwidth.PNG]]<br />
<br />
== Parked Domains ==<br />
<br />
Parked Domains (domain pointers) allow you to point or park additional domain names to your existing hosting account. This will allow users to reach your website when entering the parked domain name into their web browswer. e.g. www.cgi-communication.com also points to www.cgi-communications.com.<br />
<br />
[[File:ParkedDomains.PNG]]<br />
<br />
== Databases ==<br />
<br />
MySQL Databases allow you to store lots of information in an easy to access manner. The databases are not easily read by humans. MySQL databases are required by many web applications including Wordpress, Joomla, and many other Content Management Systems. In order to use a database, you must first create it. You must also associate a user that can access that databases or specific tables inside that database. <br />
<br />
[[File:Databases.PNG]]<br />
<br />
== CGI Center ==<br />
<br />
The CGI Center is a collection of scripts to aid in creation of advanced features for your account. CGI provides these to you free of cost.<br />
<br />
[[File:CGICntr.PNG]]<br />
<br />
<br />
== Image Tools ==<br />
<br />
The image manager allows you to view and modify images in your account. You can change the size of your image, convert them to another file type, or simply view the images that are stored on the server. If you are not familiar with using Photoshop, or IRFanView this could be useful to you.<br />
<br />
[[File:ImageTools.PNG]]<br />
<br />
== FTP Accounts ==<br />
<br />
FTP accounts allow you to access your website's files through a protocol called FTP. You will need to use a third-party FTP program or editor to access your files. You can access your ftp site by going to ftp.yourdomain.com and the username and password you provided during creation of the account or the FTP username you've created under FTP accounts in the CPanel. <br />
<br />
[[File:FTPAccts.PNG]]<br />
<br />
== External Links ==<br />
<br />
[http://72.52.219.194:2083 Hosting Server]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Web-hostingWeb-hosting2013-05-25T00:37:24Z<p>CGI.Support: /* Logging In */</p>
<hr />
<div>== Logging In ==<br />
<br />
Logging into the Control Panel (CPanel) is as simple as going to: http://www.yourdomain.com/cpanel<br />
<br />
You will need to enter the username and password you were provided at the time you signed up.<br />
<br />
[[File:Login.PNG]]<br />
<br />
Once you've logged into the CPanel you will see a list of utilities available to manage your account.<br />
<br />
[[File:CPanel.PNG]]<br />
<br />
== Backups ==<br />
<br />
Here you can backup your website, databases, and restore a backup if you need to. It is good practice to backup your site monthly or after any major changes. That way in case of an issue you will not lose any valuable data. It is your responsibility to backup your own site. CGI Takes a snapshot once a year and maintains it but if you make frequent changes to your site, that may not be sufficient if there is a problem.<br />
<br />
[[File:Backup.PNG]]<br />
<br />
== AWStats ==<br />
<br />
These programs run reports and show you valuable metric based information about the type of people accessing your site. You can find out what type of web browsers they are using, geographic area, most frequently accessed pages, redirects, and a whole lot more. We encourage our customers to use these free metrics to help them make pertinent decisions not only on how to develop their site and manage it's content.<br />
<br />
[[File:AwStats.PNG]]<br />
<br />
== File Manager ==<br />
<br />
You can utilize our file manager to upload, change, and delete pages and directories on your site.<br />
<br />
[[File:FileMgr.PNG]]<br />
<br />
== Error Log ==<br />
<br />
This function will display the last 300 erros for your site. This can be very useful for finding broken links or missing files. Checking this log frequently can help keep your site running smoothly. <br />
<br />
[[File:ErrorLog.PNG]]<br />
<br />
== Bandwidth ==<br />
<br />
This function allows you to see the bandwidth usage for your site. It shows the current month's bandwidth usage, as well as your total bandwidth usage. This will include all HTTP (web) and POP/IMAP (mail) bandwidth usage. <br />
<br />
[[File:Bandwidth.PNG]]<br />
<br />
== Parked Domains ==<br />
<br />
Parked Domains (domain pointers) allow you to point or park additional domain names to your existing hosting account. This will allow users to reach your website when entering the parked domain name into their web browswer. e.g. www.cgi-communication.com also points to www.cgi-communications.com.<br />
<br />
[[File:ParkedDomains.PNG]]<br />
<br />
== Databases ==<br />
<br />
MySQL Databases allow you to store lots of information in an easy to access manner. The databases are not easily read by humans. MySQL databases are required by many web applications including Wordpress, Joomla, and many other Content Management Systems. In order to use a database, you must first create it. You must also associate a user that can access that databases or specific tables inside that database. <br />
<br />
[[File:Databases.PNG]]<br />
<br />
== CGI Center ==<br />
<br />
The CGI Center is a collection of scripts to aid in creation of advanced features for your account. CGI provides these to you free of cost.<br />
<br />
[[File:CGICntr.PNG]]<br />
<br />
<br />
== Image Tools ==<br />
<br />
The image manager allows you to view and modify images in your account. You can change the size of your image, convert them to another file type, or simply view the images that are stored on the server. If you are not familiar with using Photoshop, or IRFanView this could be useful to you.<br />
<br />
[[File:ImageTools.PNG]]<br />
<br />
== FTP Accounts ==<br />
<br />
FTP accounts allow you to access your website's files through a protocol called FTP. You will need to use a third-party FTP program or editor to access your files. You can access your ftp site by going to ftp.yourdomain.com and the username and password you provided during creation of the account or the FTP username you've created under FTP accounts in the CPanel. <br />
<br />
[[File:FTPAccts.PNG]]<br />
<br />
== External Links ==<br />
<br />
[http://72.52.219.194:2083 Hosting Server]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Cpanel.PNGFile:Cpanel.PNG2013-05-25T00:37:07Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Web-hostingWeb-hosting2013-05-25T00:36:07Z<p>CGI.Support: /* Logging In */</p>
<hr />
<div>== Logging In ==<br />
<br />
Logging into the Control Panel (CPanel) is as simple as going to: http://www.yourdomain.com/cpanel<br />
<br />
You will need to enter the username and password you were provided at the time you signed up.<br />
<br />
[[File:Login.PNG]]<br />
<br />
Once you've logged into the CPanel you will see a list of utilities available to manage your account.<br />
<br />
[[File:CPanel Home.PNG]]<br />
<br />
== Backups ==<br />
<br />
Here you can backup your website, databases, and restore a backup if you need to. It is good practice to backup your site monthly or after any major changes. That way in case of an issue you will not lose any valuable data. It is your responsibility to backup your own site. CGI Takes a snapshot once a year and maintains it but if you make frequent changes to your site, that may not be sufficient if there is a problem.<br />
<br />
[[File:Backup.PNG]]<br />
<br />
== AWStats ==<br />
<br />
These programs run reports and show you valuable metric based information about the type of people accessing your site. You can find out what type of web browsers they are using, geographic area, most frequently accessed pages, redirects, and a whole lot more. We encourage our customers to use these free metrics to help them make pertinent decisions not only on how to develop their site and manage it's content.<br />
<br />
[[File:AwStats.PNG]]<br />
<br />
== File Manager ==<br />
<br />
You can utilize our file manager to upload, change, and delete pages and directories on your site.<br />
<br />
[[File:FileMgr.PNG]]<br />
<br />
== Error Log ==<br />
<br />
This function will display the last 300 erros for your site. This can be very useful for finding broken links or missing files. Checking this log frequently can help keep your site running smoothly. <br />
<br />
[[File:ErrorLog.PNG]]<br />
<br />
== Bandwidth ==<br />
<br />
This function allows you to see the bandwidth usage for your site. It shows the current month's bandwidth usage, as well as your total bandwidth usage. This will include all HTTP (web) and POP/IMAP (mail) bandwidth usage. <br />
<br />
[[File:Bandwidth.PNG]]<br />
<br />
== Parked Domains ==<br />
<br />
Parked Domains (domain pointers) allow you to point or park additional domain names to your existing hosting account. This will allow users to reach your website when entering the parked domain name into their web browswer. e.g. www.cgi-communication.com also points to www.cgi-communications.com.<br />
<br />
[[File:ParkedDomains.PNG]]<br />
<br />
== Databases ==<br />
<br />
MySQL Databases allow you to store lots of information in an easy to access manner. The databases are not easily read by humans. MySQL databases are required by many web applications including Wordpress, Joomla, and many other Content Management Systems. In order to use a database, you must first create it. You must also associate a user that can access that databases or specific tables inside that database. <br />
<br />
[[File:Databases.PNG]]<br />
<br />
== CGI Center ==<br />
<br />
The CGI Center is a collection of scripts to aid in creation of advanced features for your account. CGI provides these to you free of cost.<br />
<br />
[[File:CGICntr.PNG]]<br />
<br />
<br />
== Image Tools ==<br />
<br />
The image manager allows you to view and modify images in your account. You can change the size of your image, convert them to another file type, or simply view the images that are stored on the server. If you are not familiar with using Photoshop, or IRFanView this could be useful to you.<br />
<br />
[[File:ImageTools.PNG]]<br />
<br />
== FTP Accounts ==<br />
<br />
FTP accounts allow you to access your website's files through a protocol called FTP. You will need to use a third-party FTP program or editor to access your files. You can access your ftp site by going to ftp.yourdomain.com and the username and password you provided during creation of the account or the FTP username you've created under FTP accounts in the CPanel. <br />
<br />
[[File:FTPAccts.PNG]]<br />
<br />
== External Links ==<br />
<br />
[http://72.52.219.194:2083 Hosting Server]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Web-hostingWeb-hosting2013-05-25T00:35:30Z<p>CGI.Support: Created page with "== Logging In == Logging into the Control Panel (CPanel) is as simple as going to: http://www.yourdomain.com/cpanel You will need to enter the username and password you were..."</p>
<hr />
<div>== Logging In ==<br />
<br />
Logging into the Control Panel (CPanel) is as simple as going to: http://www.yourdomain.com/cpanel<br />
<br />
You will need to enter the username and password you were provided at the time you signed up.<br />
<br />
[[File:Login.PNG]]<br />
<br />
Once you've logged into the CPanel you will see a list of utilities available to manage your account.<br />
<br />
[[File:CPanel_Home.PNG]]<br />
<br />
== Backups ==<br />
<br />
Here you can backup your website, databases, and restore a backup if you need to. It is good practice to backup your site monthly or after any major changes. That way in case of an issue you will not lose any valuable data. It is your responsibility to backup your own site. CGI Takes a snapshot once a year and maintains it but if you make frequent changes to your site, that may not be sufficient if there is a problem.<br />
<br />
[[File:Backup.PNG]]<br />
<br />
== AWStats ==<br />
<br />
These programs run reports and show you valuable metric based information about the type of people accessing your site. You can find out what type of web browsers they are using, geographic area, most frequently accessed pages, redirects, and a whole lot more. We encourage our customers to use these free metrics to help them make pertinent decisions not only on how to develop their site and manage it's content.<br />
<br />
[[File:AwStats.PNG]]<br />
<br />
== File Manager ==<br />
<br />
You can utilize our file manager to upload, change, and delete pages and directories on your site.<br />
<br />
[[File:FileMgr.PNG]]<br />
<br />
== Error Log ==<br />
<br />
This function will display the last 300 erros for your site. This can be very useful for finding broken links or missing files. Checking this log frequently can help keep your site running smoothly. <br />
<br />
[[File:ErrorLog.PNG]]<br />
<br />
== Bandwidth ==<br />
<br />
This function allows you to see the bandwidth usage for your site. It shows the current month's bandwidth usage, as well as your total bandwidth usage. This will include all HTTP (web) and POP/IMAP (mail) bandwidth usage. <br />
<br />
[[File:Bandwidth.PNG]]<br />
<br />
== Parked Domains ==<br />
<br />
Parked Domains (domain pointers) allow you to point or park additional domain names to your existing hosting account. This will allow users to reach your website when entering the parked domain name into their web browswer. e.g. www.cgi-communication.com also points to www.cgi-communications.com.<br />
<br />
[[File:ParkedDomains.PNG]]<br />
<br />
== Databases ==<br />
<br />
MySQL Databases allow you to store lots of information in an easy to access manner. The databases are not easily read by humans. MySQL databases are required by many web applications including Wordpress, Joomla, and many other Content Management Systems. In order to use a database, you must first create it. You must also associate a user that can access that databases or specific tables inside that database. <br />
<br />
[[File:Databases.PNG]]<br />
<br />
== CGI Center ==<br />
<br />
The CGI Center is a collection of scripts to aid in creation of advanced features for your account. CGI provides these to you free of cost.<br />
<br />
[[File:CGICntr.PNG]]<br />
<br />
<br />
== Image Tools ==<br />
<br />
The image manager allows you to view and modify images in your account. You can change the size of your image, convert them to another file type, or simply view the images that are stored on the server. If you are not familiar with using Photoshop, or IRFanView this could be useful to you.<br />
<br />
[[File:ImageTools.PNG]]<br />
<br />
== FTP Accounts ==<br />
<br />
FTP accounts allow you to access your website's files through a protocol called FTP. You will need to use a third-party FTP program or editor to access your files. You can access your ftp site by going to ftp.yourdomain.com and the username and password you provided during creation of the account or the FTP username you've created under FTP accounts in the CPanel. <br />
<br />
[[File:FTPAccts.PNG]]<br />
<br />
== External Links ==<br />
<br />
[http://72.52.219.194:2083 Hosting Server]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:ParkedDomains.PNGFile:ParkedDomains.PNG2013-05-25T00:32:37Z<p>CGI.Support: uploaded a new version of &quot;File:ParkedDomains.PNG&quot;</p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:FTPAccts.PNGFile:FTPAccts.PNG2013-05-25T00:30:34Z<p>CGI.Support: uploaded a new version of &quot;File:FTPAccts.PNG&quot;</p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:FileMgr.PNGFile:FileMgr.PNG2013-05-25T00:29:45Z<p>CGI.Support: uploaded a new version of &quot;File:FileMgr.PNG&quot;</p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Databases.PNGFile:Databases.PNG2013-05-25T00:29:04Z<p>CGI.Support: uploaded a new version of &quot;File:Databases.PNG&quot;</p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Bandwidth.PNGFile:Bandwidth.PNG2013-05-24T22:52:12Z<p>CGI.Support: uploaded a new version of &quot;File:Bandwidth.PNG&quot;</p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Backup.PNGFile:Backup.PNG2013-05-24T22:51:36Z<p>CGI.Support: uploaded a new version of &quot;File:Backup.PNG&quot;</p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:ParkedDomains.PNGFile:ParkedDomains.PNG2013-05-24T22:40:28Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Login.PNGFile:Login.PNG2013-05-24T22:40:14Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:ImageTools.PNGFile:ImageTools.PNG2013-05-24T22:40:01Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:FTPAccts.PNGFile:FTPAccts.PNG2013-05-24T22:39:46Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:FileMgr.PNGFile:FileMgr.PNG2013-05-24T22:39:30Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:ErrorLog.PNGFile:ErrorLog.PNG2013-05-24T22:39:12Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Databases.PNGFile:Databases.PNG2013-05-24T22:38:57Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:CGICntr.PNGFile:CGICntr.PNG2013-05-24T22:38:25Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Bandwidth.PNGFile:Bandwidth.PNG2013-05-24T22:38:12Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=File:Backup.PNGFile:Backup.PNG2013-05-24T22:37:49Z<p>CGI.Support: </p>
<hr />
<div></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Category:DNSCategory:DNS2013-05-05T17:03:48Z<p>CGI.Support: </p>
<hr />
<div>'''DNS''', or '''Domain Name Service''', is the process of taking a name and extension and using them to look up the number of a server. Computers talk in numbers, but names are easier for most humans to remember. DNS provides various resource records that are used to make the Internet work. <br />
<br />
== Our DNS ==<br />
<br />
If you are using CGI-Communication hosting services (including free parking/redirection), and your domain is registered with CGI-Communication, you should use these name servers:<br />
<br />
cgi1.casagrandeinternet.com 67.128.8.9<br />
ns1.casagrandeinternet.com 67.128.8.2<br />
<br />
If you need help with DNS changes, it is recommended that you contact CGI-Communication support rather than experiment on your own. Mistakes in DNS can make your site totally inaccessible or cause some troublesome problems to narrow down.<br />
<br />
== 3rd Party DNS ==<br />
If your domain is not registered with CGI-Communication (you are using a different provider for your domain), and you are using CGI-Communication for hosting, you are usually required to configure some DNS settings at your domain provider where you registered your domain. You are going to want to make an "A" type redirect. You can find the information required for your domains on CGI-Communication under "Manage Domains" and then "DNS" under the domain you want to redirect from the non-CGI-Communication provider. The type "A" address found there (an IP address) should be copied into the DNS settings of the non-CGI-Communication provider. (The server you are redirecting can be different for each domain, if you have several domains you can not copy paste the information from one domain and be sure it's valid for another.)<br />
<br />
== Basic DNS Records==<br />
<br />
;A : Forward mapping of hostname (CGI-Communication.com) to an IP address (72.52.219.194).<br />
;AAAA : Forward mapping of hostname to an IPv6 address.<br />
;PTR : Reverse mapping of an IP address (72.52.219.194) to a hostname (CGI-Communication.com).<br />
;MX : Mail eXchange (MX) records tell you which hostname to connect to for sending email.<br />
;CNAME : Say it, See Name, it points one domain name to another domain name, including mail service.<br />
;TXT : Text records, these are free form text strings, used for things like SPF and DKIM.<br />
;SRV : Service records advertise a specific service a server offers. VoIP and XMPP Federation (Voice over IP and Google Apps) use SRV records in addition to PTR records.<br />
;NS : Delegates a domain or Sub-domain to another DNS server.<br />
<br />
===Some other details===<br />
*Mail eXchange records consist of two parts, '0 mail.domain.com', a priority and a domain name. There can be as many MX records as you wish there to be mail servers handling your email. Outgoing email servers connect to the MX servers in order of priority (a lower number means more priority). If two servers have the same priority, it picks one at random. (This in effect load balances the connections)<br />
<br />
*When looking up an A records (like CGI-Communication.com), you can get a CNAME in response (like 'CNAME somewhere.com'). You then lookup the A record of that domain name, and you are either presented with yet another CNAME or an A record.<br />
<br />
*When one cannot control the IP address of their server, such as a home user who receives an IP address from their ISP, Dynamic DNS may be used to keep the domain name properly updated.<br />
<br />
== External Links ==<br />
<br />
* [[WikiPedia:Domain Name System|DNS entry at Wikipedia]]<br />
* [http://www.dns.net/dnsrd/rfc/ DNS Related RFCs]<br />
* [http://www.domaincrawler.com/ Domain Crawler]<br />
* [http://whatsmydns.net Test your DNS] (or with e.g., <nowiki>http://www.dnsreport.com/tools/dnsreport.ch?domain=yourdomain.tld</nowiki>)</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=DSLDSL2013-05-05T02:04:25Z<p>CGI.Support: DSL Troubleshooting</p>
<hr />
<div><br />
<br />
Digital subscriber line (DSL) is a type of Internet that requires the use of the local telephone network. DSL service is delivered simultaneously with Plain Old Telephone Service (POTS) on the same copper line. The use of a special filter is required to filter the higher frequency band DSL uses as to not interfere with your telephone service. Without this filter you may have problems with either your telephone service (audible noises) or loss of Internet Service randomly.<br />
<br />
Most DSL has a uncommitted bit rate between 256Kbps and 40Mbps, while newer DSL technologies allow for several 100Mbps and committed traffic.<br />
<br />
<br />
== Troubleshooting DSL ==<br />
<br />
''' DO NOT EVER PRESS THE RESET BUTTON ON THE DSL MODEM! '''<br />
<br />
<br />
1. Reboot the Computer<br />
<br />
<br />
<br />
2. Power-Cycle the DSL Modem<br />
<br />
a. Turn the DSL Modem off and unplug it. Then wait 30 seconds<br />
<br />
b. Plug the DSL Modem back in and turn it on. Wait another 60 seconds<br />
<br />
c. Retest Internet connection<br />
<br />
<br />
<br />
3. Remove Any Network Devices between the computer and the DSL modem<br />
<br />
If the aforementioned did not fix the issue, remove any network devices (such as hubs, wireless routers, or switches) that sit between your computer and <br />
the DSL modem. By running your computer directly into the DSL router, you can eliminate the possibility that another device on your network is causing the <br />
problem.<br />
<br />
<br />
<br />
4. Power LED Status<br />
<br />
Check the status of the LED lights located on the front panel of the modem. “POWER” or “PWR” should be lit solid. If the power light is unlit, red <br />
(amber), or is flashing, try the following:<br />
<br />
a. Ensure that the power supply is plugged in securely, both at the wall outlet and at the back of the DSL modem<br />
<br />
b. You may need to try a different wall outlet.<br />
<br />
c. The DSL modem may be faulty.<br />
<br />
<br />
<br />
5. DSL LED Status<br />
<br />
“DSL” light should be lit solid. The DSL light will flash when the modem is trying to connect to your DSL service. In most cases, it should take less than <br />
60 seconds for your DSL modem to connect and display a solid light. The DSL light must be solid if a connection to the ISP is to be established. If the <br />
DSL link light continues to flash, try the following:<br />
<br />
a. With the exception of your DSL modem, ensure that all devices plugged into the phone line, including fax machines, satellite receivers, and alarm <br />
systems, have a DSL line filter on them. These filters prevent interference with your DSL signal. The DSL modem should be the only unfiltered device on <br />
the phone line.<br />
<br />
b. The phone cable coming from your DSL modem should plug directly into the wall outlet. Try bypassing any splitters or other devices as they can <br />
sometimes cause interference with your DSL signal. We suggest you remove and re-plug the phone cable into the DSL modem and the wall jack to ensure the <br />
cable is plugged in securely. The cable should ‘click’ when it is pushed into place.<br />
<br />
c. Try moving the DSL modem along with its power supply and phone cable to a different telephone wall jack. There may be internal wiring issues causing <br />
problems with a specific wall jack or group of wall jacks at your location.<br />
<br />
d. With your DSL modem turned off, check the phone line for line noise. Audible phone line noise might be interfering with your DSL signal. If you hear <br />
snaps or static when making a phone call, it is likely that the phone company will need to repair your wiring or the wiring in your house will need to be <br />
checked by Casa Grande Internet.<br />
<br />
e. Running your DSL modem directly into the telephone Network Interface Device (NID) can eliminate the possibility of inside wiring issues. Please contact <br />
our technical support department for information on how to do this.<br />
<br />
<br />
<br />
6. Internet LED Status<br />
<br />
The “Internet” light should be lit and Green. It may blink while the connection is in use. This light indicates that authentication is successful and the <br />
connection between the DSL modem and Casa Grande Internet is established. If the internet light is not lit or Red, try the following:<br />
<br />
a. Power Cycle the DSL modem.<br />
<br />
b. If the internet light is not lit is the DSL light solid? If Yes, there is no Username/Password information in the DSL modem, contact the Help Desk at <br />
(520) 421-3333.<br />
<br />
c. If the Internet light is Red – Authentication has failed. Contact the Help Desk at (520) 421-3333.<br />
<br />
<br />
<br />
7. Ethernet (LAN) LED Status<br />
<br />
The Ethernet light should be lit solid or blinking rapidly. The LAN link light will blink when your computer is sending or receiving data. It will remain <br />
solid while no data is being passed. If the link light is not lit, try the following:<br />
<br />
a. Make sure the Ethernet cable connecting your DSL modem with your computer is plugged into the LAN port on the back of the DSL modem. We suggest you <br />
remove and re-plug the cable into the DSL modem and your computer to ensure the cable is plugged in securely. The cable should 'click' when it is pushed <br />
into place<br />
<br />
b. If there are any network devices between your computer and DSL modem, such as a hub or other router, try bypassing them and run your computer directly <br />
into the DSL modem. This will help you eliminate the possibility that one of these devices may be causing your problem.<br />
<br />
c. The cable that connects your DSL modem with your computer may be bad. Try a different cable if possible.<br />
<br />
== External Links ==<br />
<br />
[http://en.wikipedia.org/wiki/DSL DSL]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Dial-UpDial-Up2013-05-05T01:51:27Z<p>CGI.Support: </p>
<hr />
<div>Dial-up is a type of Internet connectivity that operates through a standard telephone line. It has a maximum transmission rate of 56Kbps. It requires a modem, and active telephone line. <br />
<br />
These are some general troubleshooting tips for CGI Dial Up Customers. Most issues you will find to be on your end as the CGI Dial-up network sees 0 downtime, none, nada. <br />
<br />
== "NO DIAL TONE" Error Message ==<br />
<br />
a. Is your phone line connected to the modem's 'line' jack and a wall jack?<br />
<br />
b. Is the cable between modem and telephone wall jack damaged?<br />
<br />
c. Is the correct COM PORT (Connector) selected in your communications software?<br />
<br />
d. If you have more than one modem, is the one with the phone line selected?<br />
<br />
e. Modem driver not installed, or needs to be reinstalled.<br />
<br />
<br />
== "DIALING" Error Message == <br />
<br />
'''Operator says, "I'm sorry your call cannot be completed as dialed"'''<br />
<br />
a. Is the telephone number entered correctly?<br />
<br />
b. Did you account for 10 digit dialing?<br />
<br />
c. Do you have to dial 9 before the phone number from your location?<br />
<br />
<br />
== BUSY SIGNAL ==<br />
<br />
a. Is the telephone line plugged into the modem? Correct port?<br />
<br />
b. Is there a fax machine, or answering machine, plugged into the same phone line as your modem?<br />
<br />
c. Do you need to dial 9 to get an outside line at the location from which you are dialing?<br />
<br />
<br />
== "NO CARRIER" Error Message ==<br />
<br />
a. Interference from phone company voice mail on your phone line.<br />
<br />
b. Interference from Call Waiting on your phone line (precede phone number with *70,,).<br />
<br />
c. Interference from other equipment on same phone line (answering machine, fax).<br />
<br />
d. Someone picked up an extension phone on the line you are using.<br />
<br />
e. Local telephone line service quality problem. Try setting your modem to a lower speed (e.g., 33600 bps).<br />
<br />
== INCORRECT PASSWORD Error Message ==<br />
<br />
a. Make sure your username and password were entered correctly. Usernames and passwords are case sensitive: Upper case “I” is not equivalent to lower case “I” in this context.<br />
<br />
<br />
== CALL CONNECTS BUT IS DROPPED ==<br />
<br />
a. Check to see if you can get a text-based, vt100 connection through your terminal software to the number you were dialing . If you can, there may be something wrong with your PPP settings.<br />
<br />
b. All available PPP ports may be in use if you can get a vt100 connection to the same number. Try again later.<br />
<br />
c. Try dialing in at a slower modem speed.<br />
<br />
<br />
== CONNECTION SPEED VARIES ==<br />
<br />
Does your modem sometimes connect at a faster speed, sometimes at a lower speed? Try dialing in at different times of the day or evening to see if you can determine any trends. A possible reason is the quality of the telephone connection you are getting through the public telephone network.<br />
<br />
<br />
If the throughput between you and resources on the Casa Grande Internet network is slow, most likely the problem is not with the Casa Grande Internet network itself. The performance of the network itself is under constant scrutiny by our network engineers. It is more likely that the computer system you are trying to reach inside the network is experiencing heavy traffic, or that the quality of your local telephone service will not support fast throughput. Try dialing in at different times of the day or evening to see if you can determine any trends.<br />
<br />
<br />
Telephone line quality and distance from the telephone company central office are factors that affect how fast your connection to the Internet through any Internet Service Provider will be. That's why you may find that the same PC with the same modem will connect to the same Casa Grande Internet telephone number at different rates from different locations.<br />
<br />
<br />
<br />
<br />
<br />
== Dial-up Error Codes ==<br />
<br />
ERROR 50 - The request is not supported.<br />
<br />
600 - An operation is pending.<br />
<br />
601 - The port handle is invalid.<br />
<br />
602 - The port is already open.<br />
<br />
603 - Caller's buffer is too small.<br />
<br />
604 - Wrong information specified.<br />
<br />
605 - Cannot set port information.<br />
<br />
606 - The port is not connected.<br />
<br />
607 - The event is invalid.<br />
<br />
608 - The device does not exist.<br />
<br />
609 - The device type does not exist.<br />
<br />
610 - The buffer is invalid.<br />
<br />
611 - The route is not available.<br />
<br />
612 - The route is not allocated.<br />
<br />
613 - Invalid compression specified.<br />
<br />
614 - Out of buffers.<br />
<br />
615 - The port was not found<br />
<br />
616 - An asynchronous request is pending.<br />
<br />
617 - The port or device is already disconnecting.<br />
<br />
618 - The port is not open.<br />
<br />
619 - The port is disconnected.<br />
<br />
620 - There are no endpoints.<br />
<br />
621 - Cannot open the phone book file.<br />
<br />
622 - Cannot load the phone book file.<br />
<br />
623 - Cannot find the phone book entry.<br />
<br />
624 - Cannot write the phone book file.<br />
<br />
625 - Invalid information found in the phone book.<br />
<br />
626 - Cannot load a string.<br />
<br />
627 - Cannot find key.<br />
<br />
628 - The port was disconnected.<br />
<br />
629 - The port was disconnected by the remote machine.<br />
<br />
630 - The port was disconnected due to hardware failure.<br />
<br />
631 - The port was disconnected by the user.<br />
<br />
632 - The structure size is incorrect.<br />
<br />
633 - The port is already in use or is not configured for Remote Access dial out.<br />
<br />
634 - Cannot register your computer on the remote network.<br />
<br />
635 - Unknown error.<br />
<br />
636 - The wrong device is attached to the port.<br />
<br />
637 - The string could not be converted.<br />
<br />
638 - The request has timed out.<br />
<br />
639 - No asynchronous net available.<br />
<br />
640 - A NetBIOS error has occurred.<br />
<br />
641 - The server cannot allocate NetBIOS resources needed to support the client.<br />
<br />
642 - One of your NetBIOS names is already registered on the remote network.<br />
<br />
643 - A network adapter at the server failed.<br />
<br />
644 - You will not receive network message popups.<br />
<br />
645 - Internal authentication error.<br />
<br />
646 - The account is not permitted to log on at this time of day.<br />
<br />
647 - The account is disabled.<br />
<br />
648 - The password has expired.<br />
<br />
649 - The account does not have Remote Access permission.<br />
<br />
650 - The Remote Access server is not responding.<br />
<br />
651 - Your modem (or other connecting device) has reported an error.<br />
<br />
652 - Unrecognized response from the device.<br />
<br />
653 - A macro required by the device was not found in the device .INF file section.<br />
<br />
654 - A command or response in the device .INF file section refers to an undefined macro<br />
<br />
655 - The <message> macro was not found in the device .INF file section.<br />
<br />
656 - The <defaultoff> macro in the device .INF file section contains an undefined macro<br />
<br />
657 - The device .INF file could not be opened.<br />
<br />
658 - The device name in the device .INF or media .INI file is too long.<br />
<br />
659 - The media .INI file refers to an unknown device name.<br />
<br />
660 - The device .INF file contains no responses for the command.<br />
<br />
661 - The device .INF file is missing a command.<br />
<br />
662 - Attempted to set a macro not listed in device .INF file section.<br />
<br />
663 - The media .INI file refers to an unknown device type.<br />
<br />
664 - Cannot allocate memory.<br />
<br />
665 - The port is not configured for Remote Access.<br />
<br />
666 - Your modem (or other connecting device) is not functioning.<br />
<br />
667 - Cannot read the media .INI file.<br />
<br />
668 - The connection dropped.<br />
<br />
669 - The usage parameter in the media .INI file is invalid.<br />
<br />
670 - Cannot read the section name from the media .INI file.<br />
<br />
671 - Cannot read the device type from the media .INI file.<br />
<br />
672 - Cannot read the device name from the media .INI file.<br />
<br />
673 - Cannot read the usage from the media .INI file.<br />
<br />
674 - Cannot read the maximum connection BPS rate from the media .INI file.<br />
<br />
675 - Cannot read the maximum carrier BPS rate from the media .INI file.<br />
<br />
676 - The line is busy.<br />
<br />
677 - A person answered instead of a modem.<br />
<br />
678 - There is no answer.<br />
<br />
679 - Cannot detect carrier.<br />
<br />
680 - There is no dial tone.<br />
<br />
681 - General error reported by device.<br />
<br />
682 - ERROR WRITING SECTIONNAME<br />
<br />
683 - ERROR WRITING DEVICETYPE<br />
<br />
684 - ERROR WRITING DEVICENAME<br />
<br />
685 - ERROR WRITING MAXCONNECTBPS<br />
<br />
686 - ERROR WRITING MAXCARRIERBPS<br />
<br />
687 - ERROR WRITING USAGE<br />
<br />
688 - ERROR WRITING DEFAULTOFF<br />
<br />
689 - ERROR READING DEFAULTOFF<br />
<br />
690 - ERROR EMPTY INI FILE<br />
<br />
691 - Access denied because username and/or password is invalid on the domain.<br />
<br />
692 - Hardware failure in port or attached device.<br />
<br />
693 - ERROR NOT BINARY MACRO<br />
<br />
694 - ERROR DCB NOT FOUND<br />
<br />
695 - ERROR STATE MACHINES NOT STARTED<br />
<br />
696 - ERROR STATE MACHINES ALREADY STARTED<br />
<br />
697 - ERROR PARTIAL RESPONSE LOOPING<br />
<br />
698 - A response key name in the device .INF file is not in the expected format.<br />
<br />
699 - The device response caused buffer overflow.<br />
<br />
700 - The expanded command in the device .INF file is too long.<br />
<br />
701 - The device moved to a BPS rate not supported by the COM driver.<br />
<br />
702 - Device response received when none expected.<br />
<br />
703 - ERROR INTERACTIVE MODE<br />
<br />
704 - ERROR BAD CALLBACK NUMBER<br />
<br />
705 - ERROR INVALID AUTH STATE<br />
<br />
706 - ERROR WRITING INITBPS<br />
<br />
707 - X.25 diagnostic indication.<br />
<br />
708 - The account has expired.<br />
<br />
709 - Error changing password on domain.<br />
<br />
710 - Serial overrun errors were detected while communicating with your modem.<br />
<br />
711 - RasMan initialization failure. Check the event log.<br />
<br />
712 - Biplex port is initializing. Wait a few seconds and redial.<br />
<br />
713 - No active ISDN lines are available.<br />
<br />
714 - Not enough ISDN channels are available to make the call.<br />
<br />
715 - Too many errors occurred because of poor phone line quality.<br />
<br />
716 - The Remote Access IP configuration is unusable.<br />
<br />
717 - No IP addresses are available in the static pool of Remote Access IP addresses.<br />
<br />
718 - PPP timeout.<br />
<br />
719 - PPP terminated by remote machine.<br />
<br />
720 - No PPP control protocols configured.<br />
<br />
721 - Remote PPP peer is not responding.<br />
<br />
722 - The PPP packet is invalid.<br />
<br />
723 - The phone number, including prefix and suffix, is too long.<br />
<br />
724 - The IPX protocol cannot dial-out on the port because the computer is an IPX router.<br />
<br />
725 - The IPX protocol cannot dial-in on the port because the IPX router is not installed.<br />
<br />
726 - The IPX protocol cannot be used for dial-out on more than one port at a time.<br />
<br />
727 - Cannot access TCPCFG.DLL.<br />
<br />
728 - Cannot find an IP adapter bound to Remote Access.<br />
<br />
729 - SLIP cannot be used unless the IP protocol is installed.<br />
<br />
730 - Computer registration is not complete.<br />
<br />
731 - The protocol is not configured.<br />
<br />
732 - The PPP negotiation is not converging.<br />
<br />
733 - The PPP control protocol for this network protocol is not available on the server.<br />
<br />
734 - The PPP link control protocol terminated.<br />
<br />
735 - The requested address was rejected by the server.<br />
<br />
736 - The remote computer terminated the control protocol.<br />
<br />
737 - Loopback detected.<br />
<br />
738 - The server did not assign an address.<br />
<br />
739 - The remote server cannot use the Windows NT encrypted password.<br />
<br />
740 - The TAPI devices configured for Remote Access failed to initialize or were not installed correctly.<br />
<br />
741 - The local computer does not support encryption.<br />
<br />
742 - The remote server does not support encryption.<br />
<br />
743 - The remote server requires encryption.<br />
<br />
744 - Cannot use the IPX net number assigned by the remote server. Check the event log.<br />
<br />
745 - An essential file is missing. Re-install Dial-Up Networking<br />
<br />
751 - The callback number contains an invalid character. Only the following characters are allowed: 0 to 9, T, P, W, (,), -, @, and space.<br />
<br />
752 - A syntax error was encountered while processing a script.<br />
<br />
753 - The connection could not be disconnected because it was created by the multi-protocol router.<br />
<br />
754 - The system could not find the multi-link bundle.<br />
<br />
755 - The system cannot perform automated dial because this entry has a custom dialer. specified.<br />
<br />
756 - This connection is already being dialed.<br />
<br />
757 - Remote access services could not be started automatically. Additional information is provided in the event log.<br />
<br />
758 - Internet connection sharing is already enabled on the connection.<br />
<br />
760 - An error occurred while routing capabilities were being enabled.<br />
<br />
761 - An error occurred while Internet connection sharing was being enabled for the connection.<br />
<br />
763 - Internet connection sharing cannot be enabled. There are two or more LAN connections in addition to the connection to be shared.<br />
<br />
764 - No smart card reader is installed.<br />
<br />
765 - Internet connection sharing cannot be enabled. A LAN connection is already configured with the IP address required for automatic IP addressing.<br />
<br />
766 - The system could not find any certificate.<br />
<br />
767 - Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. <br />
Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing.<br />
<br />
768 - The connection attempt failed because of failure to encrypt data.<br />
<br />
769 - The specified destination is not reachable.<br />
<br />
770 - The remote machine rejected the connection attempt.<br />
<br />
771 - The connection attempt failed because the network is busy.<br />
<br />
772 - The remote computer's network hardware is incompatible with the type of call requested.<br />
<br />
773 - The connection attempt failed because the destination number has changed.<br />
<br />
774 - The connection attempt failed because of a temporary failure. Try connecting again.<br />
<br />
775 - The call was blocked by the remote computer.<br />
<br />
776 - The call could not be connected because the destination has invoked the Do Not Disturb feature.<br />
<br />
777 - The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order.<br />
<br />
778 - It was not possible to verify the identity of the server.<br />
<br />
779 - To dial out using this connection, you must use a smart card.<br />
<br />
780 - An attempted function is not valid for this connection.<br />
<br />
781 - The encryption attempt failed because no valid certificate was found.<br />
<br />
782 - Network Address Translation (NAT) is currently installed as a routing protocol, and must be removed before enabling Internet Connection Sharing.<br />
<br />
783 - Internet Connection Sharing cannot be enabled. The LAN connection selected as the private network is either not present, or is disconnected from <br />
the network. Please ensure that the LAN adapter is connected before enabling Internet Connection Sharing.<br />
<br />
784 - You cannot dial using this connection at logon time, because it is configured to use a user name different than the one on the smart card. If you <br />
want to use it at logon time, you must configure it to use the user name on the smart card.<br />
<br />
785 - You cannot dial using this connection at logon time, because it is not configured to use a smart card. If you want to use it at logon time, you <br />
must edit the properties of this connection so that it uses a smart card.<br />
<br />
786 - The L2TP connection attempt failed because there is no valid machine certificate on your computer for security authentication.<br />
<br />
787 - The L2TP connection attempt failed because the security layer could not authenticate the remote computer.<br />
<br />
788 - The L2TP connection attempt failed because the security layer could not negotiate compatible parameters with the remote computer.<br />
<br />
789 - The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer.<br />
<br />
790 - The L2TP connection attempt failed because certificate validation on the remote computer failed.<br />
<br />
791 - The L2TP connection attempt failed because security policy for the connection was not found.<br />
<br />
792 - The L2TP Connection Attempt failed because security negotiation timed out.<br />
<br />
793 - The L2TP connection attempt failed because an error occurred while negotiating security.<br />
<br />
794 - The Framed Protocol RADIUS attribute for this user is not PPP.<br />
<br />
795 - The Tunnel Type RADIUS attribute for this user is not correct.<br />
<br />
796 - The Service Type RADIUS attribute for this user is neither Framed nor Callback Framed.<br />
<br />
797 - The modem could not be found.<br />
<br />
798 - A certificate could not be found that can be used with this Extensible Authentication Protocol.<br />
<br />
799 - Internet Connection Sharing (ICS) cannot be enabled due to an IP address conflict on the network. ICS requires the host be configured to use <br />
192.168.0.1. Please ensure that no other client on the network is configured to use 192.168.0.1.<br />
<br />
800 - Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this <br />
connection.<br />
<br />
801 - This connection is configured to validate the identity of the access server, but Windows cannot verify the digital certificate sent by the server.<br />
<br />
ERROR CODES 802 - 827 ARE NEW TO WINDOWS VISTA<br />
<br />
802 - The card supplied was not recognized. Please check that the card is inserted correctly, and fits tightly.<br />
<br />
803 - The PEAP configuration stored in the session cookie does not match the current session configuration.<br />
<br />
804 - The PEAP identity stored in the session cookie does not match the current identity.<br />
<br />
805 - You cannot dial using this connection at logon time, because it is configured to use logged on user's credentials.<br />
<br />
806 - A connection between your computer and the VPN server has been started, but the VPN connection cannot be completed. The most common cause for this <br />
is that at least one Internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic <br />
Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet service provider.<br />
<br />
807 - The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is <br />
commonly the result of internet latency or simply that your VPN server has reached capacity. Please try to reconnect to the VPN server. If this problem persists, contact the VPN administrator and analyze quality of network connectivity.<br />
<br />
808 - The network connection between your computer and the VPN server could not be established because the remote server refused the connection. This is <br />
typically caused by a mismatch between the server's configuration and your connection settings. Please contact the remote server's Administrator to <br />
verify the server configuration and your connection settings.<br />
<br />
809 - The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could <br />
be because one of the network devices (e.g., firewalls, NAT, routers, etc.) between your computer and the remote server is not configured to allow VPN <br />
connections. Please contact your Administrator or your service provider to determine which device may be causing the problem.<br />
<br />
810 - A network connection between your computer and the VPN server was started, but the VPN connection was not completed. This is typically caused by <br />
the use of an incorrect or expired certificate for authentication between the client and the server. Please contact your Administrator to ensure that <br />
the certificate being used for authentication is valid.<br />
<br />
811 - The network connection between your computer and the VPN server could not be established because the remote server is not responding. This is <br />
typically caused by a pre-shared key problem between the client and server. A pre-shared key is used to guarantee you are who you say you are in an IP <br />
Security (IPSec) communication cycle. Please get the assistance of your administrator to determine where the pre-shared key problem is originating.<br />
<br />
812 - The connection was prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to <br />
verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the <br />
RAS server and notify them of this error.<br />
<br />
813 - You have attempted to establish a second broadband connection while a previous broadband connection is already established using the same device <br />
or port. Please disconnect the earlier connection and then re-establish the connection.<br />
<br />
814 - The underlying Ethernet connectivity required for the broadband connection was not found. Please install and enable the Ethernet adapter on your <br />
computer via the Network Connections folder before attempting this connection.<br />
<br />
815 - Failed to connect.<br />
<br />
815 - The broadband network connection could not be established on your computer because the remote server is not responding. This could be caused by an <br />
invalid value for the 'Service Name' field for this connection. Please contact your Internet Service Provider and inquire about the correct value for <br />
this field and update it in the Connection Properties.<br />
<br />
816 - A feature or setting you have tried to enable is no longer supported by the remote access service.<br />
<br />
817 - Cannot delete a connection while it is connected.<br />
<br />
818 - The Network Access Protection (NAP) enforcement client could not create system resources for remote access connections. Some network services or <br />
resources might not be available. If the problem persists, disconnect and retry the remote access connection or contact the administrator for the remote <br />
access server.<br />
<br />
819 - The Network Access Protection Agent (NAP Agent) service has been disabled or is not installed on this computer. Some network services or resources <br />
might not be available. If the problem persists, disconnect and retry the remote access connection or contact the administrator for the remote access <br />
server.<br />
<br />
820 - The Network Access Protection (NAP) enforcement client failed to register with the Network Access Protection Agent (NAP Agent) service. Some <br />
network services or resources might not be available. If the problem persists, disconnect and retry the remote access connection or contact the <br />
administrator for the remote access server.<br />
<br />
821 - The Network Access Protection (NAP) enforcement client was unable to process the request because the remote access connection does not exist. <br />
Retry the remote access connection. If the problem persists, make sure that you can connect to the Internet, and then contact the administrator for the <br />
remote access server.<br />
<br />
822 - The Network Access Protection (NAP) enforcement client did not respond. Some network services or resources might not be available. If the problem <br />
persists, disconnect and retry the remote access connection or contact the administrator for the remote access server.<br />
<br />
823 - Received Crypto-Binding TLV is invalid.<br />
<br />
824 - Crypto-Binding TLV is not received.<br />
<br />
825 - Point-to-Point Tunneling Protocol (PPTP) is incompatible with IPv6. Change the type of virtual private network to Layer Two Tunneling Protocol <br />
(L2TP)<br />
<br />
826 - EAPTLS validation of the cached credentials failed. Please discard cached credentials.<br />
<br />
827 - The L2TP/IPsec connection cannot be completed because the IKE and AuthIP IPSec Keying Modules service and/or the Base Filtering Engine service is <br />
not running. These services are required to establish an L2TP/IPSec connection. Please ensure that these services have been started before dialling the <br />
connection<br />
<br />
900 - The router is not running.<br />
<br />
901 - The interface is already connected.<br />
<br />
902 - The specified protocol identifier is not known to the router.<br />
<br />
903 - The Demand-dial Interface Manager is not running.<br />
<br />
904 - An interface with this name is already registered with the router.<br />
<br />
905 - An interface with this name is not registered with the router.<br />
<br />
906 - The interface is not connected.<br />
<br />
907 - The specified protocol is stopping.<br />
<br />
908 - The interface is connected and hence cannot be deleted.<br />
<br />
909 - The interface credentials have not been set.<br />
<br />
910 - This interface is already in the process of connecting.<br />
<br />
911 - An update of routing information on this interface is already in progress.<br />
<br />
912 - The interface configuration in invalid. There is already another interface that is connected to the same interface on the remote router.<br />
<br />
913 - A Remote Access Client attempted to connect over a port that was reserved for Routers only.<br />
<br />
914 - A Demand Dial Router attempted to connect over a port that was reserved for Remote Access Clients only.<br />
<br />
915 - The client interface with this name already exists and is currently connected.<br />
<br />
916 - The interface is in a disabled state.<br />
<br />
917 - The authentication protocol was rejected by the remote peer.<br />
<br />
918 - There are no authentication protocols available for use.<br />
<br />
919 - The remote computer refused to be authenticated using the configured authentication protocol. The line has been disconnected.<br />
<br />
920 - The remote account does not have Remote Access permission.<br />
<br />
921 - The remote account has expired.<br />
<br />
922 - The remote account is disabled.<br />
<br />
923 - The remote account is not permitted to logon at this time of day.<br />
<br />
924 - Access was denied to the remote peer because username and/or password is invalid on the domain.<br />
<br />
925 - There are no routing enabled ports available for use by this demand dial interface.<br />
<br />
926 - The port has been disconnected due to inactivity.<br />
<br />
927 - The interface is not reachable at this time.<br />
<br />
928 - The Demand Dial service is in a paused state.<br />
<br />
929 - The interface has been disconnected by the administrator.<br />
<br />
930 - The authentication server did not respond to authentication requests in a timely fashion.<br />
<br />
931 - The maximum number of ports allowed for use in the multilinked connection has been reached.<br />
<br />
932 - The connection time limit for the user has been reached.<br />
<br />
933 - The maximum limit on the number of LAN interfaces supported has been reached.<br />
<br />
934 - The maximum limit on the number of Demand Dial interfaces supported has been reached.<br />
<br />
935 - The maximum limit on the number of Remote Access clients supported has been reached.<br />
<br />
936 - The port has been disconnected due to the BAP policy.<br />
<br />
937 - Because another connection of your type is in use, the incoming connection cannot accept your connection request.<br />
<br />
938 - No RADIUS servers were located on the network.<br />
<br />
939 - An invalid response was received from the RADIUS authentication server. Make sure that the case sensitive secret password for the RADIUS server is <br />
set correctly.<br />
<br />
940 - You do not have permission to connect at this time.<br />
<br />
941 - You do not have permission to connect using the current device type.<br />
<br />
942 - You do not have permission to connect using the selected authentication protocol.<br />
<br />
943 - BAP is required for this user.<br />
<br />
944 - The interface is not allowed to connect at this time.<br />
<br />
945 - The saved router configuration is incompatible with the current router.<br />
<br />
946 – Remote Access has detected older format user accounts that will not be migrated automatically. To migrate these manually, run XXXX.<br />
<br />
948 - The transport is already installed with the router.<br />
<br />
949 - Received invalid signature length in packet from RADIUS server.<br />
<br />
950 - Received invalid signature in packet from RADIUS server.<br />
<br />
951 - Did not receive signature along with EAPMessage from RADIUS server.<br />
<br />
952 - Received packet with invalid length or Id from RADIUS server.<br />
<br />
953 - Received packet with attribute with invalid length from RADIUS server.<br />
<br />
954 - Received invalid packet from RADIUS server.<br />
<br />
955 - Authenticator does not match in packet from RADIUS server.<br />
<br />
== External Links ==<br />
<br />
[http://en.wikipedia.org/wiki/Dial-up_Internet_access Dial-Up]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Dial-UpDial-Up2013-05-05T01:51:01Z<p>CGI.Support: Dial Up Troubleshooting</p>
<hr />
<div>Dial-up is a type of Internet connectivity that operates through a standard telephone line. It has a maximum transmission rate of 56Kbps. It requires a modem, and active telephone line. <br />
<br />
These are some general troubleshooting tips for CGI Dial Up Customers. Most issues you will find to be on your end as the CGI Dial-up network sees 0 downtime, none, nada. <br />
<br />
== "NO DIAL TONE" Error Message ==<br />
<br />
a. Is your phone line connected to the modem's 'line' jack and a wall jack?<br />
<br />
b. Is the cable between modem and telephone wall jack damaged?<br />
<br />
c. Is the correct COM PORT (Connector) selected in your communications software?<br />
<br />
d. If you have more than one modem, is the one with the phone line selected?<br />
<br />
e. Modem driver not installed, or needs to be reinstalled.<br />
<br />
<br />
== "Dialing" Error Message == <br />
<br />
'''Operator says, "I'm sorry your call cannot be completed as dialed"'''<br />
<br />
a. Is the telephone number entered correctly?<br />
<br />
b. Did you account for 10 digit dialing?<br />
<br />
c. Do you have to dial 9 before the phone number from your location?<br />
<br />
<br />
== BUSY SIGNAL ==<br />
<br />
a. Is the telephone line plugged into the modem? Correct port?<br />
<br />
b. Is there a fax machine, or answering machine, plugged into the same phone line as your modem?<br />
<br />
c. Do you need to dial 9 to get an outside line at the location from which you are dialing?<br />
<br />
<br />
== "NO CARRIER" Error Message ==<br />
<br />
a. Interference from phone company voice mail on your phone line.<br />
<br />
b. Interference from Call Waiting on your phone line (precede phone number with *70,,).<br />
<br />
c. Interference from other equipment on same phone line (answering machine, fax).<br />
<br />
d. Someone picked up an extension phone on the line you are using.<br />
<br />
e. Local telephone line service quality problem. Try setting your modem to a lower speed (e.g., 33600 bps).<br />
<br />
== INCORRECT PASSWORD Error Message ==<br />
<br />
a. Make sure your username and password were entered correctly. Usernames and passwords are case sensitive: Upper case “I” is not equivalent to lower case “I” in this context.<br />
<br />
<br />
== CALL CONNECTS BUT IS DROPPED ==<br />
<br />
a. Check to see if you can get a text-based, vt100 connection through your terminal software to the number you were dialing . If you can, there may be something wrong with your PPP settings.<br />
<br />
b. All available PPP ports may be in use if you can get a vt100 connection to the same number. Try again later.<br />
<br />
c. Try dialing in at a slower modem speed.<br />
<br />
<br />
== CONNECTION SPEED VARIES ==<br />
<br />
Does your modem sometimes connect at a faster speed, sometimes at a lower speed? Try dialing in at different times of the day or evening to see if you can determine any trends. A possible reason is the quality of the telephone connection you are getting through the public telephone network.<br />
<br />
<br />
If the throughput between you and resources on the Casa Grande Internet network is slow, most likely the problem is not with the Casa Grande Internet network itself. The performance of the network itself is under constant scrutiny by our network engineers. It is more likely that the computer system you are trying to reach inside the network is experiencing heavy traffic, or that the quality of your local telephone service will not support fast throughput. Try dialing in at different times of the day or evening to see if you can determine any trends.<br />
<br />
<br />
Telephone line quality and distance from the telephone company central office are factors that affect how fast your connection to the Internet through any Internet Service Provider will be. That's why you may find that the same PC with the same modem will connect to the same Casa Grande Internet telephone number at different rates from different locations.<br />
<br />
<br />
<br />
<br />
<br />
== Dial-up Error Codes ==<br />
<br />
ERROR 50 - The request is not supported.<br />
<br />
600 - An operation is pending.<br />
<br />
601 - The port handle is invalid.<br />
<br />
602 - The port is already open.<br />
<br />
603 - Caller's buffer is too small.<br />
<br />
604 - Wrong information specified.<br />
<br />
605 - Cannot set port information.<br />
<br />
606 - The port is not connected.<br />
<br />
607 - The event is invalid.<br />
<br />
608 - The device does not exist.<br />
<br />
609 - The device type does not exist.<br />
<br />
610 - The buffer is invalid.<br />
<br />
611 - The route is not available.<br />
<br />
612 - The route is not allocated.<br />
<br />
613 - Invalid compression specified.<br />
<br />
614 - Out of buffers.<br />
<br />
615 - The port was not found<br />
<br />
616 - An asynchronous request is pending.<br />
<br />
617 - The port or device is already disconnecting.<br />
<br />
618 - The port is not open.<br />
<br />
619 - The port is disconnected.<br />
<br />
620 - There are no endpoints.<br />
<br />
621 - Cannot open the phone book file.<br />
<br />
622 - Cannot load the phone book file.<br />
<br />
623 - Cannot find the phone book entry.<br />
<br />
624 - Cannot write the phone book file.<br />
<br />
625 - Invalid information found in the phone book.<br />
<br />
626 - Cannot load a string.<br />
<br />
627 - Cannot find key.<br />
<br />
628 - The port was disconnected.<br />
<br />
629 - The port was disconnected by the remote machine.<br />
<br />
630 - The port was disconnected due to hardware failure.<br />
<br />
631 - The port was disconnected by the user.<br />
<br />
632 - The structure size is incorrect.<br />
<br />
633 - The port is already in use or is not configured for Remote Access dial out.<br />
<br />
634 - Cannot register your computer on the remote network.<br />
<br />
635 - Unknown error.<br />
<br />
636 - The wrong device is attached to the port.<br />
<br />
637 - The string could not be converted.<br />
<br />
638 - The request has timed out.<br />
<br />
639 - No asynchronous net available.<br />
<br />
640 - A NetBIOS error has occurred.<br />
<br />
641 - The server cannot allocate NetBIOS resources needed to support the client.<br />
<br />
642 - One of your NetBIOS names is already registered on the remote network.<br />
<br />
643 - A network adapter at the server failed.<br />
<br />
644 - You will not receive network message popups.<br />
<br />
645 - Internal authentication error.<br />
<br />
646 - The account is not permitted to log on at this time of day.<br />
<br />
647 - The account is disabled.<br />
<br />
648 - The password has expired.<br />
<br />
649 - The account does not have Remote Access permission.<br />
<br />
650 - The Remote Access server is not responding.<br />
<br />
651 - Your modem (or other connecting device) has reported an error.<br />
<br />
652 - Unrecognized response from the device.<br />
<br />
653 - A macro required by the device was not found in the device .INF file section.<br />
<br />
654 - A command or response in the device .INF file section refers to an undefined macro<br />
<br />
655 - The <message> macro was not found in the device .INF file section.<br />
<br />
656 - The <defaultoff> macro in the device .INF file section contains an undefined macro<br />
<br />
657 - The device .INF file could not be opened.<br />
<br />
658 - The device name in the device .INF or media .INI file is too long.<br />
<br />
659 - The media .INI file refers to an unknown device name.<br />
<br />
660 - The device .INF file contains no responses for the command.<br />
<br />
661 - The device .INF file is missing a command.<br />
<br />
662 - Attempted to set a macro not listed in device .INF file section.<br />
<br />
663 - The media .INI file refers to an unknown device type.<br />
<br />
664 - Cannot allocate memory.<br />
<br />
665 - The port is not configured for Remote Access.<br />
<br />
666 - Your modem (or other connecting device) is not functioning.<br />
<br />
667 - Cannot read the media .INI file.<br />
<br />
668 - The connection dropped.<br />
<br />
669 - The usage parameter in the media .INI file is invalid.<br />
<br />
670 - Cannot read the section name from the media .INI file.<br />
<br />
671 - Cannot read the device type from the media .INI file.<br />
<br />
672 - Cannot read the device name from the media .INI file.<br />
<br />
673 - Cannot read the usage from the media .INI file.<br />
<br />
674 - Cannot read the maximum connection BPS rate from the media .INI file.<br />
<br />
675 - Cannot read the maximum carrier BPS rate from the media .INI file.<br />
<br />
676 - The line is busy.<br />
<br />
677 - A person answered instead of a modem.<br />
<br />
678 - There is no answer.<br />
<br />
679 - Cannot detect carrier.<br />
<br />
680 - There is no dial tone.<br />
<br />
681 - General error reported by device.<br />
<br />
682 - ERROR WRITING SECTIONNAME<br />
<br />
683 - ERROR WRITING DEVICETYPE<br />
<br />
684 - ERROR WRITING DEVICENAME<br />
<br />
685 - ERROR WRITING MAXCONNECTBPS<br />
<br />
686 - ERROR WRITING MAXCARRIERBPS<br />
<br />
687 - ERROR WRITING USAGE<br />
<br />
688 - ERROR WRITING DEFAULTOFF<br />
<br />
689 - ERROR READING DEFAULTOFF<br />
<br />
690 - ERROR EMPTY INI FILE<br />
<br />
691 - Access denied because username and/or password is invalid on the domain.<br />
<br />
692 - Hardware failure in port or attached device.<br />
<br />
693 - ERROR NOT BINARY MACRO<br />
<br />
694 - ERROR DCB NOT FOUND<br />
<br />
695 - ERROR STATE MACHINES NOT STARTED<br />
<br />
696 - ERROR STATE MACHINES ALREADY STARTED<br />
<br />
697 - ERROR PARTIAL RESPONSE LOOPING<br />
<br />
698 - A response key name in the device .INF file is not in the expected format.<br />
<br />
699 - The device response caused buffer overflow.<br />
<br />
700 - The expanded command in the device .INF file is too long.<br />
<br />
701 - The device moved to a BPS rate not supported by the COM driver.<br />
<br />
702 - Device response received when none expected.<br />
<br />
703 - ERROR INTERACTIVE MODE<br />
<br />
704 - ERROR BAD CALLBACK NUMBER<br />
<br />
705 - ERROR INVALID AUTH STATE<br />
<br />
706 - ERROR WRITING INITBPS<br />
<br />
707 - X.25 diagnostic indication.<br />
<br />
708 - The account has expired.<br />
<br />
709 - Error changing password on domain.<br />
<br />
710 - Serial overrun errors were detected while communicating with your modem.<br />
<br />
711 - RasMan initialization failure. Check the event log.<br />
<br />
712 - Biplex port is initializing. Wait a few seconds and redial.<br />
<br />
713 - No active ISDN lines are available.<br />
<br />
714 - Not enough ISDN channels are available to make the call.<br />
<br />
715 - Too many errors occurred because of poor phone line quality.<br />
<br />
716 - The Remote Access IP configuration is unusable.<br />
<br />
717 - No IP addresses are available in the static pool of Remote Access IP addresses.<br />
<br />
718 - PPP timeout.<br />
<br />
719 - PPP terminated by remote machine.<br />
<br />
720 - No PPP control protocols configured.<br />
<br />
721 - Remote PPP peer is not responding.<br />
<br />
722 - The PPP packet is invalid.<br />
<br />
723 - The phone number, including prefix and suffix, is too long.<br />
<br />
724 - The IPX protocol cannot dial-out on the port because the computer is an IPX router.<br />
<br />
725 - The IPX protocol cannot dial-in on the port because the IPX router is not installed.<br />
<br />
726 - The IPX protocol cannot be used for dial-out on more than one port at a time.<br />
<br />
727 - Cannot access TCPCFG.DLL.<br />
<br />
728 - Cannot find an IP adapter bound to Remote Access.<br />
<br />
729 - SLIP cannot be used unless the IP protocol is installed.<br />
<br />
730 - Computer registration is not complete.<br />
<br />
731 - The protocol is not configured.<br />
<br />
732 - The PPP negotiation is not converging.<br />
<br />
733 - The PPP control protocol for this network protocol is not available on the server.<br />
<br />
734 - The PPP link control protocol terminated.<br />
<br />
735 - The requested address was rejected by the server.<br />
<br />
736 - The remote computer terminated the control protocol.<br />
<br />
737 - Loopback detected.<br />
<br />
738 - The server did not assign an address.<br />
<br />
739 - The remote server cannot use the Windows NT encrypted password.<br />
<br />
740 - The TAPI devices configured for Remote Access failed to initialize or were not installed correctly.<br />
<br />
741 - The local computer does not support encryption.<br />
<br />
742 - The remote server does not support encryption.<br />
<br />
743 - The remote server requires encryption.<br />
<br />
744 - Cannot use the IPX net number assigned by the remote server. Check the event log.<br />
<br />
745 - An essential file is missing. Re-install Dial-Up Networking<br />
<br />
751 - The callback number contains an invalid character. Only the following characters are allowed: 0 to 9, T, P, W, (,), -, @, and space.<br />
<br />
752 - A syntax error was encountered while processing a script.<br />
<br />
753 - The connection could not be disconnected because it was created by the multi-protocol router.<br />
<br />
754 - The system could not find the multi-link bundle.<br />
<br />
755 - The system cannot perform automated dial because this entry has a custom dialer. specified.<br />
<br />
756 - This connection is already being dialed.<br />
<br />
757 - Remote access services could not be started automatically. Additional information is provided in the event log.<br />
<br />
758 - Internet connection sharing is already enabled on the connection.<br />
<br />
760 - An error occurred while routing capabilities were being enabled.<br />
<br />
761 - An error occurred while Internet connection sharing was being enabled for the connection.<br />
<br />
763 - Internet connection sharing cannot be enabled. There are two or more LAN connections in addition to the connection to be shared.<br />
<br />
764 - No smart card reader is installed.<br />
<br />
765 - Internet connection sharing cannot be enabled. A LAN connection is already configured with the IP address required for automatic IP addressing.<br />
<br />
766 - The system could not find any certificate.<br />
<br />
767 - Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. <br />
Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing.<br />
<br />
768 - The connection attempt failed because of failure to encrypt data.<br />
<br />
769 - The specified destination is not reachable.<br />
<br />
770 - The remote machine rejected the connection attempt.<br />
<br />
771 - The connection attempt failed because the network is busy.<br />
<br />
772 - The remote computer's network hardware is incompatible with the type of call requested.<br />
<br />
773 - The connection attempt failed because the destination number has changed.<br />
<br />
774 - The connection attempt failed because of a temporary failure. Try connecting again.<br />
<br />
775 - The call was blocked by the remote computer.<br />
<br />
776 - The call could not be connected because the destination has invoked the Do Not Disturb feature.<br />
<br />
777 - The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order.<br />
<br />
778 - It was not possible to verify the identity of the server.<br />
<br />
779 - To dial out using this connection, you must use a smart card.<br />
<br />
780 - An attempted function is not valid for this connection.<br />
<br />
781 - The encryption attempt failed because no valid certificate was found.<br />
<br />
782 - Network Address Translation (NAT) is currently installed as a routing protocol, and must be removed before enabling Internet Connection Sharing.<br />
<br />
783 - Internet Connection Sharing cannot be enabled. The LAN connection selected as the private network is either not present, or is disconnected from <br />
the network. Please ensure that the LAN adapter is connected before enabling Internet Connection Sharing.<br />
<br />
784 - You cannot dial using this connection at logon time, because it is configured to use a user name different than the one on the smart card. If you <br />
want to use it at logon time, you must configure it to use the user name on the smart card.<br />
<br />
785 - You cannot dial using this connection at logon time, because it is not configured to use a smart card. If you want to use it at logon time, you <br />
must edit the properties of this connection so that it uses a smart card.<br />
<br />
786 - The L2TP connection attempt failed because there is no valid machine certificate on your computer for security authentication.<br />
<br />
787 - The L2TP connection attempt failed because the security layer could not authenticate the remote computer.<br />
<br />
788 - The L2TP connection attempt failed because the security layer could not negotiate compatible parameters with the remote computer.<br />
<br />
789 - The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer.<br />
<br />
790 - The L2TP connection attempt failed because certificate validation on the remote computer failed.<br />
<br />
791 - The L2TP connection attempt failed because security policy for the connection was not found.<br />
<br />
792 - The L2TP Connection Attempt failed because security negotiation timed out.<br />
<br />
793 - The L2TP connection attempt failed because an error occurred while negotiating security.<br />
<br />
794 - The Framed Protocol RADIUS attribute for this user is not PPP.<br />
<br />
795 - The Tunnel Type RADIUS attribute for this user is not correct.<br />
<br />
796 - The Service Type RADIUS attribute for this user is neither Framed nor Callback Framed.<br />
<br />
797 - The modem could not be found.<br />
<br />
798 - A certificate could not be found that can be used with this Extensible Authentication Protocol.<br />
<br />
799 - Internet Connection Sharing (ICS) cannot be enabled due to an IP address conflict on the network. ICS requires the host be configured to use <br />
192.168.0.1. Please ensure that no other client on the network is configured to use 192.168.0.1.<br />
<br />
800 - Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this <br />
connection.<br />
<br />
801 - This connection is configured to validate the identity of the access server, but Windows cannot verify the digital certificate sent by the server.<br />
<br />
ERROR CODES 802 - 827 ARE NEW TO WINDOWS VISTA<br />
<br />
802 - The card supplied was not recognized. Please check that the card is inserted correctly, and fits tightly.<br />
<br />
803 - The PEAP configuration stored in the session cookie does not match the current session configuration.<br />
<br />
804 - The PEAP identity stored in the session cookie does not match the current identity.<br />
<br />
805 - You cannot dial using this connection at logon time, because it is configured to use logged on user's credentials.<br />
<br />
806 - A connection between your computer and the VPN server has been started, but the VPN connection cannot be completed. The most common cause for this <br />
is that at least one Internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic <br />
Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet service provider.<br />
<br />
807 - The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is <br />
commonly the result of internet latency or simply that your VPN server has reached capacity. Please try to reconnect to the VPN server. If this problem persists, contact the VPN administrator and analyze quality of network connectivity.<br />
<br />
808 - The network connection between your computer and the VPN server could not be established because the remote server refused the connection. This is <br />
typically caused by a mismatch between the server's configuration and your connection settings. Please contact the remote server's Administrator to <br />
verify the server configuration and your connection settings.<br />
<br />
809 - The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could <br />
be because one of the network devices (e.g., firewalls, NAT, routers, etc.) between your computer and the remote server is not configured to allow VPN <br />
connections. Please contact your Administrator or your service provider to determine which device may be causing the problem.<br />
<br />
810 - A network connection between your computer and the VPN server was started, but the VPN connection was not completed. This is typically caused by <br />
the use of an incorrect or expired certificate for authentication between the client and the server. Please contact your Administrator to ensure that <br />
the certificate being used for authentication is valid.<br />
<br />
811 - The network connection between your computer and the VPN server could not be established because the remote server is not responding. This is <br />
typically caused by a pre-shared key problem between the client and server. A pre-shared key is used to guarantee you are who you say you are in an IP <br />
Security (IPSec) communication cycle. Please get the assistance of your administrator to determine where the pre-shared key problem is originating.<br />
<br />
812 - The connection was prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to <br />
verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the <br />
RAS server and notify them of this error.<br />
<br />
813 - You have attempted to establish a second broadband connection while a previous broadband connection is already established using the same device <br />
or port. Please disconnect the earlier connection and then re-establish the connection.<br />
<br />
814 - The underlying Ethernet connectivity required for the broadband connection was not found. Please install and enable the Ethernet adapter on your <br />
computer via the Network Connections folder before attempting this connection.<br />
<br />
815 - Failed to connect.<br />
<br />
815 - The broadband network connection could not be established on your computer because the remote server is not responding. This could be caused by an <br />
invalid value for the 'Service Name' field for this connection. Please contact your Internet Service Provider and inquire about the correct value for <br />
this field and update it in the Connection Properties.<br />
<br />
816 - A feature or setting you have tried to enable is no longer supported by the remote access service.<br />
<br />
817 - Cannot delete a connection while it is connected.<br />
<br />
818 - The Network Access Protection (NAP) enforcement client could not create system resources for remote access connections. Some network services or <br />
resources might not be available. If the problem persists, disconnect and retry the remote access connection or contact the administrator for the remote <br />
access server.<br />
<br />
819 - The Network Access Protection Agent (NAP Agent) service has been disabled or is not installed on this computer. Some network services or resources <br />
might not be available. If the problem persists, disconnect and retry the remote access connection or contact the administrator for the remote access <br />
server.<br />
<br />
820 - The Network Access Protection (NAP) enforcement client failed to register with the Network Access Protection Agent (NAP Agent) service. Some <br />
network services or resources might not be available. If the problem persists, disconnect and retry the remote access connection or contact the <br />
administrator for the remote access server.<br />
<br />
821 - The Network Access Protection (NAP) enforcement client was unable to process the request because the remote access connection does not exist. <br />
Retry the remote access connection. If the problem persists, make sure that you can connect to the Internet, and then contact the administrator for the <br />
remote access server.<br />
<br />
822 - The Network Access Protection (NAP) enforcement client did not respond. Some network services or resources might not be available. If the problem <br />
persists, disconnect and retry the remote access connection or contact the administrator for the remote access server.<br />
<br />
823 - Received Crypto-Binding TLV is invalid.<br />
<br />
824 - Crypto-Binding TLV is not received.<br />
<br />
825 - Point-to-Point Tunneling Protocol (PPTP) is incompatible with IPv6. Change the type of virtual private network to Layer Two Tunneling Protocol <br />
(L2TP)<br />
<br />
826 - EAPTLS validation of the cached credentials failed. Please discard cached credentials.<br />
<br />
827 - The L2TP/IPsec connection cannot be completed because the IKE and AuthIP IPSec Keying Modules service and/or the Base Filtering Engine service is <br />
not running. These services are required to establish an L2TP/IPSec connection. Please ensure that these services have been started before dialling the <br />
connection<br />
<br />
900 - The router is not running.<br />
<br />
901 - The interface is already connected.<br />
<br />
902 - The specified protocol identifier is not known to the router.<br />
<br />
903 - The Demand-dial Interface Manager is not running.<br />
<br />
904 - An interface with this name is already registered with the router.<br />
<br />
905 - An interface with this name is not registered with the router.<br />
<br />
906 - The interface is not connected.<br />
<br />
907 - The specified protocol is stopping.<br />
<br />
908 - The interface is connected and hence cannot be deleted.<br />
<br />
909 - The interface credentials have not been set.<br />
<br />
910 - This interface is already in the process of connecting.<br />
<br />
911 - An update of routing information on this interface is already in progress.<br />
<br />
912 - The interface configuration in invalid. There is already another interface that is connected to the same interface on the remote router.<br />
<br />
913 - A Remote Access Client attempted to connect over a port that was reserved for Routers only.<br />
<br />
914 - A Demand Dial Router attempted to connect over a port that was reserved for Remote Access Clients only.<br />
<br />
915 - The client interface with this name already exists and is currently connected.<br />
<br />
916 - The interface is in a disabled state.<br />
<br />
917 - The authentication protocol was rejected by the remote peer.<br />
<br />
918 - There are no authentication protocols available for use.<br />
<br />
919 - The remote computer refused to be authenticated using the configured authentication protocol. The line has been disconnected.<br />
<br />
920 - The remote account does not have Remote Access permission.<br />
<br />
921 - The remote account has expired.<br />
<br />
922 - The remote account is disabled.<br />
<br />
923 - The remote account is not permitted to logon at this time of day.<br />
<br />
924 - Access was denied to the remote peer because username and/or password is invalid on the domain.<br />
<br />
925 - There are no routing enabled ports available for use by this demand dial interface.<br />
<br />
926 - The port has been disconnected due to inactivity.<br />
<br />
927 - The interface is not reachable at this time.<br />
<br />
928 - The Demand Dial service is in a paused state.<br />
<br />
929 - The interface has been disconnected by the administrator.<br />
<br />
930 - The authentication server did not respond to authentication requests in a timely fashion.<br />
<br />
931 - The maximum number of ports allowed for use in the multilinked connection has been reached.<br />
<br />
932 - The connection time limit for the user has been reached.<br />
<br />
933 - The maximum limit on the number of LAN interfaces supported has been reached.<br />
<br />
934 - The maximum limit on the number of Demand Dial interfaces supported has been reached.<br />
<br />
935 - The maximum limit on the number of Remote Access clients supported has been reached.<br />
<br />
936 - The port has been disconnected due to the BAP policy.<br />
<br />
937 - Because another connection of your type is in use, the incoming connection cannot accept your connection request.<br />
<br />
938 - No RADIUS servers were located on the network.<br />
<br />
939 - An invalid response was received from the RADIUS authentication server. Make sure that the case sensitive secret password for the RADIUS server is <br />
set correctly.<br />
<br />
940 - You do not have permission to connect at this time.<br />
<br />
941 - You do not have permission to connect using the current device type.<br />
<br />
942 - You do not have permission to connect using the selected authentication protocol.<br />
<br />
943 - BAP is required for this user.<br />
<br />
944 - The interface is not allowed to connect at this time.<br />
<br />
945 - The saved router configuration is incompatible with the current router.<br />
<br />
946 – Remote Access has detected older format user accounts that will not be migrated automatically. To migrate these manually, run XXXX.<br />
<br />
948 - The transport is already installed with the router.<br />
<br />
949 - Received invalid signature length in packet from RADIUS server.<br />
<br />
950 - Received invalid signature in packet from RADIUS server.<br />
<br />
951 - Did not receive signature along with EAPMessage from RADIUS server.<br />
<br />
952 - Received packet with invalid length or Id from RADIUS server.<br />
<br />
953 - Received packet with attribute with invalid length from RADIUS server.<br />
<br />
954 - Received invalid packet from RADIUS server.<br />
<br />
955 - Authenticator does not match in packet from RADIUS server.<br />
<br />
== External Links ==<br />
<br />
[http://en.wikipedia.org/wiki/Dial-up_Internet_access Dial-Up]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Dial-UpDial-Up2013-05-05T01:44:44Z<p>CGI.Support: /* Common Problems and Possible Solutions */</p>
<hr />
<div>Dial-up is a type of Internet connectivity that operates through a standard telephone line. It has a maximum transmission rate of 56Kbps. It requires a modem, and active telephone line. <br />
<br />
== Troubleshooting ==<br />
<br />
== "NO DIAL TONE" Error Message ==<br />
<br />
a. Is your phone line connected to the modem's 'line' jack and a wall jack?<br />
<br />
b. Is the cable between modem and telephone wall jack damaged?<br />
<br />
c. Is the correct COM PORT (Connector) selected in your communications software?<br />
<br />
d. If you have more than one modem, is the one with the phone line selected?<br />
<br />
e. Modem driver not installed, or needs to be reinstalled.<br />
<br />
<br />
== "Dialing" Error Message == / Operator says, "I'm sorry your call cannot be completed as dialed"'''<br />
<br />
a. Is the telephone number entered correctly?<br />
<br />
b. Did you account for 10 digit dialing?<br />
<br />
c. Do you have to dial 9 before the phone number from your location?<br />
<br />
<br />
== BUSY SIGNAL ==<br />
<br />
a. Is the telephone line plugged into the modem? Correct port?<br />
<br />
b. Is there a fax machine, or answering machine, plugged into the same phone line as your modem?<br />
<br />
c. Do you need to dial 9 to get an outside line at the location from which you are dialing?<br />
<br />
<br />
== "NO CARRIER" Error Message ==<br />
<br />
a. Interference from phone company voice mail on your phone line.<br />
<br />
b. Interference from Call Waiting on your phone line (precede phone number with *70,,).<br />
<br />
c. Interference from other equipment on same phone line (answering machine, fax).<br />
<br />
d. Someone picked up an extension phone on the line you are using.<br />
<br />
e. Local telephone line service quality problem. Try setting your modem to a lower speed (e.g., 33600 bps).<br />
<br />
== INCORRECT PASSWORD Error Message ==<br />
<br />
a. Make sure your username and password were entered correctly. Usernames and passwords are case sensitive: Upper case “I” is not equivalent to lower case “I” in this context.<br />
<br />
<br />
== CALL CONNECTS BUT IS DROPPED ==<br />
<br />
a. Check to see if you can get a text-based, vt100 connection through your terminal software to the number you were dialing . If you can, there may be something wrong with your PPP settings.<br />
<br />
b. All available PPP ports may be in use if you can get a vt100 connection to the same number. Try again later.<br />
<br />
c. Try dialing in at a slower modem speed.<br />
<br />
<br />
== CONNECTION SPEED VARIES ==<br />
<br />
Does your modem sometimes connect at a faster speed, sometimes at a lower speed? Try dialing in at different times of the day or evening to see if you can determine any trends. A possible reason is the quality of the telephone connection you are getting through the public telephone network.<br />
<br />
<br />
If the throughput between you and resources on the Casa Grande Internet network is slow, most likely the problem is not with the Casa Grande Internet network itself. The performance of the network itself is under constant scrutiny by our network engineers. It is more likely that the computer system you are trying to reach inside the network is experiencing heavy traffic, or that the quality of your local telephone service will not support fast throughput. Try dialing in at different times of the day or evening to see if you can determine any trends.<br />
<br />
<br />
Telephone line quality and distance from the telephone company central office are factors that affect how fast your connection to the Internet through any Internet Service Provider will be. That's why you may find that the same PC with the same modem will connect to the same Casa Grande Internet telephone number at different rates from different locations.<br />
<br />
<br />
<br />
<br />
<br />
== Dial-up Error Codes ==<br />
<br />
ERROR 50 - The request is not supported.<br />
<br />
600 - An operation is pending.<br />
<br />
601 - The port handle is invalid.<br />
<br />
602 - The port is already open.<br />
<br />
603 - Caller's buffer is too small.<br />
<br />
604 - Wrong information specified.<br />
<br />
605 - Cannot set port information.<br />
<br />
606 - The port is not connected.<br />
<br />
607 - The event is invalid.<br />
<br />
608 - The device does not exist.<br />
<br />
609 - The device type does not exist.<br />
<br />
610 - The buffer is invalid.<br />
<br />
611 - The route is not available.<br />
<br />
612 - The route is not allocated.<br />
<br />
613 - Invalid compression specified.<br />
<br />
614 - Out of buffers.<br />
<br />
615 - The port was not found<br />
<br />
616 - An asynchronous request is pending.<br />
<br />
617 - The port or device is already disconnecting.<br />
<br />
618 - The port is not open.<br />
<br />
619 - The port is disconnected.<br />
<br />
620 - There are no endpoints.<br />
<br />
621 - Cannot open the phone book file.<br />
<br />
622 - Cannot load the phone book file.<br />
<br />
623 - Cannot find the phone book entry.<br />
<br />
624 - Cannot write the phone book file.<br />
<br />
625 - Invalid information found in the phone book.<br />
<br />
626 - Cannot load a string.<br />
<br />
627 - Cannot find key.<br />
<br />
628 - The port was disconnected.<br />
<br />
629 - The port was disconnected by the remote machine.<br />
<br />
630 - The port was disconnected due to hardware failure.<br />
<br />
631 - The port was disconnected by the user.<br />
<br />
632 - The structure size is incorrect.<br />
<br />
633 - The port is already in use or is not configured for Remote Access dial out.<br />
<br />
634 - Cannot register your computer on the remote network.<br />
<br />
635 - Unknown error.<br />
<br />
636 - The wrong device is attached to the port.<br />
<br />
637 - The string could not be converted.<br />
<br />
638 - The request has timed out.<br />
<br />
639 - No asynchronous net available.<br />
<br />
640 - A NetBIOS error has occurred.<br />
<br />
641 - The server cannot allocate NetBIOS resources needed to support the client.<br />
<br />
642 - One of your NetBIOS names is already registered on the remote network.<br />
<br />
643 - A network adapter at the server failed.<br />
<br />
644 - You will not receive network message popups.<br />
<br />
645 - Internal authentication error.<br />
<br />
646 - The account is not permitted to log on at this time of day.<br />
<br />
647 - The account is disabled.<br />
<br />
648 - The password has expired.<br />
<br />
649 - The account does not have Remote Access permission.<br />
<br />
650 - The Remote Access server is not responding.<br />
<br />
651 - Your modem (or other connecting device) has reported an error.<br />
<br />
652 - Unrecognized response from the device.<br />
<br />
653 - A macro required by the device was not found in the device .INF file section.<br />
<br />
654 - A command or response in the device .INF file section refers to an undefined macro<br />
<br />
655 - The <message> macro was not found in the device .INF file section.<br />
<br />
656 - The <defaultoff> macro in the device .INF file section contains an undefined macro<br />
<br />
657 - The device .INF file could not be opened.<br />
<br />
658 - The device name in the device .INF or media .INI file is too long.<br />
<br />
659 - The media .INI file refers to an unknown device name.<br />
<br />
660 - The device .INF file contains no responses for the command.<br />
<br />
661 - The device .INF file is missing a command.<br />
<br />
662 - Attempted to set a macro not listed in device .INF file section.<br />
<br />
663 - The media .INI file refers to an unknown device type.<br />
<br />
664 - Cannot allocate memory.<br />
<br />
665 - The port is not configured for Remote Access.<br />
<br />
666 - Your modem (or other connecting device) is not functioning.<br />
<br />
667 - Cannot read the media .INI file.<br />
<br />
668 - The connection dropped.<br />
<br />
669 - The usage parameter in the media .INI file is invalid.<br />
<br />
670 - Cannot read the section name from the media .INI file.<br />
<br />
671 - Cannot read the device type from the media .INI file.<br />
<br />
672 - Cannot read the device name from the media .INI file.<br />
<br />
673 - Cannot read the usage from the media .INI file.<br />
<br />
674 - Cannot read the maximum connection BPS rate from the media .INI file.<br />
<br />
675 - Cannot read the maximum carrier BPS rate from the media .INI file.<br />
<br />
676 - The line is busy.<br />
<br />
677 - A person answered instead of a modem.<br />
<br />
678 - There is no answer.<br />
<br />
679 - Cannot detect carrier.<br />
<br />
680 - There is no dial tone.<br />
<br />
681 - General error reported by device.<br />
<br />
682 - ERROR WRITING SECTIONNAME<br />
<br />
683 - ERROR WRITING DEVICETYPE<br />
<br />
684 - ERROR WRITING DEVICENAME<br />
<br />
685 - ERROR WRITING MAXCONNECTBPS<br />
<br />
686 - ERROR WRITING MAXCARRIERBPS<br />
<br />
687 - ERROR WRITING USAGE<br />
<br />
688 - ERROR WRITING DEFAULTOFF<br />
<br />
689 - ERROR READING DEFAULTOFF<br />
<br />
690 - ERROR EMPTY INI FILE<br />
<br />
691 - Access denied because username and/or password is invalid on the domain.<br />
<br />
692 - Hardware failure in port or attached device.<br />
<br />
693 - ERROR NOT BINARY MACRO<br />
<br />
694 - ERROR DCB NOT FOUND<br />
<br />
695 - ERROR STATE MACHINES NOT STARTED<br />
<br />
696 - ERROR STATE MACHINES ALREADY STARTED<br />
<br />
697 - ERROR PARTIAL RESPONSE LOOPING<br />
<br />
698 - A response key name in the device .INF file is not in the expected format.<br />
<br />
699 - The device response caused buffer overflow.<br />
<br />
700 - The expanded command in the device .INF file is too long.<br />
<br />
701 - The device moved to a BPS rate not supported by the COM driver.<br />
<br />
702 - Device response received when none expected.<br />
<br />
703 - ERROR INTERACTIVE MODE<br />
<br />
704 - ERROR BAD CALLBACK NUMBER<br />
<br />
705 - ERROR INVALID AUTH STATE<br />
<br />
706 - ERROR WRITING INITBPS<br />
<br />
707 - X.25 diagnostic indication.<br />
<br />
708 - The account has expired.<br />
<br />
709 - Error changing password on domain.<br />
<br />
710 - Serial overrun errors were detected while communicating with your modem.<br />
<br />
711 - RasMan initialization failure. Check the event log.<br />
<br />
712 - Biplex port is initializing. Wait a few seconds and redial.<br />
<br />
713 - No active ISDN lines are available.<br />
<br />
714 - Not enough ISDN channels are available to make the call.<br />
<br />
715 - Too many errors occurred because of poor phone line quality.<br />
<br />
716 - The Remote Access IP configuration is unusable.<br />
<br />
717 - No IP addresses are available in the static pool of Remote Access IP addresses.<br />
<br />
718 - PPP timeout.<br />
<br />
719 - PPP terminated by remote machine.<br />
<br />
720 - No PPP control protocols configured.<br />
<br />
721 - Remote PPP peer is not responding.<br />
<br />
722 - The PPP packet is invalid.<br />
<br />
723 - The phone number, including prefix and suffix, is too long.<br />
<br />
724 - The IPX protocol cannot dial-out on the port because the computer is an IPX router.<br />
<br />
725 - The IPX protocol cannot dial-in on the port because the IPX router is not installed.<br />
<br />
726 - The IPX protocol cannot be used for dial-out on more than one port at a time.<br />
<br />
727 - Cannot access TCPCFG.DLL.<br />
<br />
728 - Cannot find an IP adapter bound to Remote Access.<br />
<br />
729 - SLIP cannot be used unless the IP protocol is installed.<br />
<br />
730 - Computer registration is not complete.<br />
<br />
731 - The protocol is not configured.<br />
<br />
732 - The PPP negotiation is not converging.<br />
<br />
733 - The PPP control protocol for this network protocol is not available on the server.<br />
<br />
734 - The PPP link control protocol terminated.<br />
<br />
735 - The requested address was rejected by the server.<br />
<br />
736 - The remote computer terminated the control protocol.<br />
<br />
737 - Loopback detected.<br />
<br />
738 - The server did not assign an address.<br />
<br />
739 - The remote server cannot use the Windows NT encrypted password.<br />
<br />
740 - The TAPI devices configured for Remote Access failed to initialize or were not installed correctly.<br />
<br />
741 - The local computer does not support encryption.<br />
<br />
742 - The remote server does not support encryption.<br />
<br />
743 - The remote server requires encryption.<br />
<br />
744 - Cannot use the IPX net number assigned by the remote server. Check the event log.<br />
<br />
745 - An essential file is missing. Re-install Dial-Up Networking<br />
<br />
751 - The callback number contains an invalid character. Only the following characters are allowed: 0 to 9, T, P, W, (,), -, @, and space.<br />
<br />
752 - A syntax error was encountered while processing a script.<br />
<br />
753 - The connection could not be disconnected because it was created by the multi-protocol router.<br />
<br />
754 - The system could not find the multi-link bundle.<br />
<br />
755 - The system cannot perform automated dial because this entry has a custom dialer. specified.<br />
<br />
756 - This connection is already being dialed.<br />
<br />
757 - Remote access services could not be started automatically. Additional information is provided in the event log.<br />
<br />
758 - Internet connection sharing is already enabled on the connection.<br />
<br />
760 - An error occurred while routing capabilities were being enabled.<br />
<br />
761 - An error occurred while Internet connection sharing was being enabled for the connection.<br />
<br />
763 - Internet connection sharing cannot be enabled. There are two or more LAN connections in addition to the connection to be shared.<br />
<br />
764 - No smart card reader is installed.<br />
<br />
765 - Internet connection sharing cannot be enabled. A LAN connection is already configured with the IP address required for automatic IP addressing.<br />
<br />
766 - The system could not find any certificate.<br />
<br />
767 - Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. <br />
Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing.<br />
<br />
768 - The connection attempt failed because of failure to encrypt data.<br />
<br />
769 - The specified destination is not reachable.<br />
<br />
770 - The remote machine rejected the connection attempt.<br />
<br />
771 - The connection attempt failed because the network is busy.<br />
<br />
772 - The remote computer's network hardware is incompatible with the type of call requested.<br />
<br />
773 - The connection attempt failed because the destination number has changed.<br />
<br />
774 - The connection attempt failed because of a temporary failure. Try connecting again.<br />
<br />
775 - The call was blocked by the remote computer.<br />
<br />
776 - The call could not be connected because the destination has invoked the Do Not Disturb feature.<br />
<br />
777 - The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order.<br />
<br />
778 - It was not possible to verify the identity of the server.<br />
<br />
779 - To dial out using this connection, you must use a smart card.<br />
<br />
780 - An attempted function is not valid for this connection.<br />
<br />
781 - The encryption attempt failed because no valid certificate was found.<br />
<br />
782 - Network Address Translation (NAT) is currently installed as a routing protocol, and must be removed before enabling Internet Connection Sharing.<br />
<br />
783 - Internet Connection Sharing cannot be enabled. The LAN connection selected as the private network is either not present, or is disconnected from <br />
the network. Please ensure that the LAN adapter is connected before enabling Internet Connection Sharing.<br />
<br />
784 - You cannot dial using this connection at logon time, because it is configured to use a user name different than the one on the smart card. If you <br />
want to use it at logon time, you must configure it to use the user name on the smart card.<br />
<br />
785 - You cannot dial using this connection at logon time, because it is not configured to use a smart card. If you want to use it at logon time, you <br />
must edit the properties of this connection so that it uses a smart card.<br />
<br />
786 - The L2TP connection attempt failed because there is no valid machine certificate on your computer for security authentication.<br />
<br />
787 - The L2TP connection attempt failed because the security layer could not authenticate the remote computer.<br />
<br />
788 - The L2TP connection attempt failed because the security layer could not negotiate compatible parameters with the remote computer.<br />
<br />
789 - The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer.<br />
<br />
790 - The L2TP connection attempt failed because certificate validation on the remote computer failed.<br />
<br />
791 - The L2TP connection attempt failed because security policy for the connection was not found.<br />
<br />
792 - The L2TP Connection Attempt failed because security negotiation timed out.<br />
<br />
793 - The L2TP connection attempt failed because an error occurred while negotiating security.<br />
<br />
794 - The Framed Protocol RADIUS attribute for this user is not PPP.<br />
<br />
795 - The Tunnel Type RADIUS attribute for this user is not correct.<br />
<br />
796 - The Service Type RADIUS attribute for this user is neither Framed nor Callback Framed.<br />
<br />
797 - The modem could not be found.<br />
<br />
798 - A certificate could not be found that can be used with this Extensible Authentication Protocol.<br />
<br />
799 - Internet Connection Sharing (ICS) cannot be enabled due to an IP address conflict on the network. ICS requires the host be configured to use <br />
192.168.0.1. Please ensure that no other client on the network is configured to use 192.168.0.1.<br />
<br />
800 - Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this <br />
connection.<br />
<br />
801 - This connection is configured to validate the identity of the access server, but Windows cannot verify the digital certificate sent by the server.<br />
<br />
ERROR CODES 802 - 827 ARE NEW TO WINDOWS VISTA<br />
<br />
802 - The card supplied was not recognized. Please check that the card is inserted correctly, and fits tightly.<br />
<br />
803 - The PEAP configuration stored in the session cookie does not match the current session configuration.<br />
<br />
804 - The PEAP identity stored in the session cookie does not match the current identity.<br />
<br />
805 - You cannot dial using this connection at logon time, because it is configured to use logged on user's credentials.<br />
<br />
806 - A connection between your computer and the VPN server has been started, but the VPN connection cannot be completed. The most common cause for this <br />
is that at least one Internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic <br />
Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet service provider.<br />
<br />
807 - The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is <br />
commonly the result of internet latency or simply that your VPN server has reached capacity. Please try to reconnect to the VPN server. If this problem persists, contact the VPN administrator and analyze quality of network connectivity.<br />
<br />
808 - The network connection between your computer and the VPN server could not be established because the remote server refused the connection. This is <br />
typically caused by a mismatch between the server's configuration and your connection settings. Please contact the remote server's Administrator to <br />
verify the server configuration and your connection settings.<br />
<br />
809 - The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could <br />
be because one of the network devices (e.g., firewalls, NAT, routers, etc.) between your computer and the remote server is not configured to allow VPN <br />
connections. Please contact your Administrator or your service provider to determine which device may be causing the problem.<br />
<br />
810 - A network connection between your computer and the VPN server was started, but the VPN connection was not completed. This is typically caused by <br />
the use of an incorrect or expired certificate for authentication between the client and the server. Please contact your Administrator to ensure that <br />
the certificate being used for authentication is valid.<br />
<br />
811 - The network connection between your computer and the VPN server could not be established because the remote server is not responding. This is <br />
typically caused by a pre-shared key problem between the client and server. A pre-shared key is used to guarantee you are who you say you are in an IP <br />
Security (IPSec) communication cycle. Please get the assistance of your administrator to determine where the pre-shared key problem is originating.<br />
<br />
812 - The connection was prevented because of a policy configured on your RAS/VPN server. Specifically, the authentication method used by the server to <br />
verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the <br />
RAS server and notify them of this error.<br />
<br />
813 - You have attempted to establish a second broadband connection while a previous broadband connection is already established using the same device <br />
or port. Please disconnect the earlier connection and then re-establish the connection.<br />
<br />
814 - The underlying Ethernet connectivity required for the broadband connection was not found. Please install and enable the Ethernet adapter on your <br />
computer via the Network Connections folder before attempting this connection.<br />
<br />
815 - Failed to connect.<br />
<br />
815 - The broadband network connection could not be established on your computer because the remote server is not responding. This could be caused by an <br />
invalid value for the 'Service Name' field for this connection. Please contact your Internet Service Provider and inquire about the correct value for <br />
this field and update it in the Connection Properties.<br />
<br />
816 - A feature or setting you have tried to enable is no longer supported by the remote access service.<br />
<br />
817 - Cannot delete a connection while it is connected.<br />
<br />
818 - The Network Access Protection (NAP) enforcement client could not create system resources for remote access connections. Some network services or <br />
resources might not be available. If the problem persists, disconnect and retry the remote access connection or contact the administrator for the remote <br />
access server.<br />
<br />
819 - The Network Access Protection Agent (NAP Agent) service has been disabled or is not installed on this computer. Some network services or resources <br />
might not be available. If the problem persists, disconnect and retry the remote access connection or contact the administrator for the remote access <br />
server.<br />
<br />
820 - The Network Access Protection (NAP) enforcement client failed to register with the Network Access Protection Agent (NAP Agent) service. Some <br />
network services or resources might not be available. If the problem persists, disconnect and retry the remote access connection or contact the <br />
administrator for the remote access server.<br />
<br />
821 - The Network Access Protection (NAP) enforcement client was unable to process the request because the remote access connection does not exist. <br />
Retry the remote access connection. If the problem persists, make sure that you can connect to the Internet, and then contact the administrator for the <br />
remote access server.<br />
<br />
822 - The Network Access Protection (NAP) enforcement client did not respond. Some network services or resources might not be available. If the problem <br />
persists, disconnect and retry the remote access connection or contact the administrator for the remote access server.<br />
<br />
823 - Received Crypto-Binding TLV is invalid.<br />
<br />
824 - Crypto-Binding TLV is not received.<br />
<br />
825 - Point-to-Point Tunneling Protocol (PPTP) is incompatible with IPv6. Change the type of virtual private network to Layer Two Tunneling Protocol <br />
(L2TP)<br />
<br />
826 - EAPTLS validation of the cached credentials failed. Please discard cached credentials.<br />
<br />
827 - The L2TP/IPsec connection cannot be completed because the IKE and AuthIP IPSec Keying Modules service and/or the Base Filtering Engine service is <br />
not running. These services are required to establish an L2TP/IPSec connection. Please ensure that these services have been started before dialling the <br />
connection<br />
<br />
900 - The router is not running.<br />
<br />
901 - The interface is already connected.<br />
<br />
902 - The specified protocol identifier is not known to the router.<br />
<br />
903 - The Demand-dial Interface Manager is not running.<br />
<br />
904 - An interface with this name is already registered with the router.<br />
<br />
905 - An interface with this name is not registered with the router.<br />
<br />
906 - The interface is not connected.<br />
<br />
907 - The specified protocol is stopping.<br />
<br />
908 - The interface is connected and hence cannot be deleted.<br />
<br />
909 - The interface credentials have not been set.<br />
<br />
910 - This interface is already in the process of connecting.<br />
<br />
911 - An update of routing information on this interface is already in progress.<br />
<br />
912 - The interface configuration in invalid. There is already another interface that is connected to the same interface on the remote router.<br />
<br />
913 - A Remote Access Client attempted to connect over a port that was reserved for Routers only.<br />
<br />
914 - A Demand Dial Router attempted to connect over a port that was reserved for Remote Access Clients only.<br />
<br />
915 - The client interface with this name already exists and is currently connected.<br />
<br />
916 - The interface is in a disabled state.<br />
<br />
917 - The authentication protocol was rejected by the remote peer.<br />
<br />
918 - There are no authentication protocols available for use.<br />
<br />
919 - The remote computer refused to be authenticated using the configured authentication protocol. The line has been disconnected.<br />
<br />
920 - The remote account does not have Remote Access permission.<br />
<br />
921 - The remote account has expired.<br />
<br />
922 - The remote account is disabled.<br />
<br />
923 - The remote account is not permitted to logon at this time of day.<br />
<br />
924 - Access was denied to the remote peer because username and/or password is invalid on the domain.<br />
<br />
925 - There are no routing enabled ports available for use by this demand dial interface.<br />
<br />
926 - The port has been disconnected due to inactivity.<br />
<br />
927 - The interface is not reachable at this time.<br />
<br />
928 - The Demand Dial service is in a paused state.<br />
<br />
929 - The interface has been disconnected by the administrator.<br />
<br />
930 - The authentication server did not respond to authentication requests in a timely fashion.<br />
<br />
931 - The maximum number of ports allowed for use in the multilinked connection has been reached.<br />
<br />
932 - The connection time limit for the user has been reached.<br />
<br />
933 - The maximum limit on the number of LAN interfaces supported has been reached.<br />
<br />
934 - The maximum limit on the number of Demand Dial interfaces supported has been reached.<br />
<br />
935 - The maximum limit on the number of Remote Access clients supported has been reached.<br />
<br />
936 - The port has been disconnected due to the BAP policy.<br />
<br />
937 - Because another connection of your type is in use, the incoming connection cannot accept your connection request.<br />
<br />
938 - No RADIUS servers were located on the network.<br />
<br />
939 - An invalid response was received from the RADIUS authentication server. Make sure that the case sensitive secret password for the RADIUS server is <br />
set correctly.<br />
<br />
940 - You do not have permission to connect at this time.<br />
<br />
941 - You do not have permission to connect using the current device type.<br />
<br />
942 - You do not have permission to connect using the selected authentication protocol.<br />
<br />
943 - BAP is required for this user.<br />
<br />
944 - The interface is not allowed to connect at this time.<br />
<br />
945 - The saved router configuration is incompatible with the current router.<br />
<br />
946 – Remote Access has detected older format user accounts that will not be migrated automatically. To migrate these manually, run XXXX.<br />
<br />
948 - The transport is already installed with the router.<br />
<br />
949 - Received invalid signature length in packet from RADIUS server.<br />
<br />
950 - Received invalid signature in packet from RADIUS server.<br />
<br />
951 - Did not receive signature along with EAPMessage from RADIUS server.<br />
<br />
952 - Received packet with invalid length or Id from RADIUS server.<br />
<br />
953 - Received packet with attribute with invalid length from RADIUS server.<br />
<br />
954 - Received invalid packet from RADIUS server.<br />
<br />
955 - Authenticator does not match in packet from RADIUS server.<br />
<br />
== External Links ==<br />
<br />
[http://en.wikipedia.org/wiki/Dial-up_Internet_access Dial-Up]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Main_PageMain Page2013-04-30T22:54:27Z<p>CGI.Support: </p>
<hr />
<div>=== Welcome to the CGI-Communication Knowledge Base!!! ===<br />
<br />
We are still in the process of updating this site for all of our products. This knowledge base is dedicated to supporting all of CGI-Communications and Casa Grande Internet's products, but will contain a lot of general information as well.<br />
<br />
CGI-Communication does not allow regular users to edit the knowledge base. You must request to become an approved user by contacting support, and demonstrating that you are knowledgeable enough to post here. You will not be allowed to edit any CGI-Communication's products, only the general area. That means that what you read here could be incomplete, incorrect, or in conflict with CGI-Communication's policies; however, as Wikipedia has shown, this is usually not the case with community-editable knowledge bases. In fact, they generally end up being more accurate, complete, and up-to-date than their centrally-managed brethren. Which is why we're giving this a shot.<br />
<br />
If you would like to contribute to this wiki, please make sure that the information you would like to add does not already exist. It may be that such material hasn't yet been properly categorized, so it may be necessary to search for it. Wikis have a particular but simple syntax to produce these nicely formatted pages. If you do add content, please make sure you use the correct markup syntax and follow the policies and guidelines. <br />
<br />
Please consult the [http://www.mediawiki.org/wiki/Help:Contents Users Guide] for information on using the wiki software.<br />
<br />
== Getting started ==<br />
<br />
<table cellspacing="0"><br />
<tr><br />
<td colspan="2">Please select the product you need support for:<br />
</td><br />
</tr><br />
<tr style="background: #D3E3F7"><br />
<td style="vertical-align:top; padding: 1em;"><br />
* [[Dial-Up|Dial-Up]]<br />
* [[DSL|DSL]]<br />
* [[Wireless_Broadband|Wireless Broadband]]<br />
* [[T1/DS1|T1/DS1]]<br />
* [[Optical_Ethernet|Metro Optical Ethernet]]<br />
* [[VoIP_Standard|VoIP - Standard]]<br />
* [[VoIP_IP-PBX|VoIP - IP-PBX]]<br />
</td><br />
<td style="vertical-align:top; padding: 1em;"><br />
* [[E-Mail|E-Mail]]<br />
* [[Web-hosting|Web-hosting]]<br />
* [[Remote_Backup|Remote Backup]]<br />
* [[Alarm_Systems|Alarm Systems]]<br />
* [[Surveillance_Systems|Surveillance Systems]]<br />
* [[General_Troubleshooting|General Troubleshooting]]<br />
</td><br />
</tr><br />
<tr><br />
<td colspan="2"><br />
If you are still having problems, please don't hesitate to contact CGI-Communications Technical Support at (520) 421-3333 opt. 2.<br />
</td><br />
</tr><br />
</table></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Category:WebmailCategory:Webmail2013-04-28T15:53:26Z<p>CGI.Support: /* Quarantine */</p>
<hr />
<div>CGI [http://www.cgmailbox.com/Login.aspx WebMail] is an ASP web front end for your E-Mail. <br />
<br />
== Using CGI WebMail ==<br />
<br />
1. Open the [http://www.cgmailbox.com/Login.aspx Webmail] located at, '''[http://www.cgmailbox.com/Login.aspx http://www.cgmailbox.com/Login.aspx]'''<br><br />
<br />
This will open the login screen.<br />
<br />
2. Fill out the required information.<br />
<br />
* '''Email Address''': <Your E-Mail address><br />
* '''Password''': <the password for your E-Mail account><br />
* '''Language''': <the desired language><br />
* '''Remember Password''': <Automatically signs you into your E-Mail account. Some browser functions or add-ons may prohibit this operation from working correctly.><br />
<br />
3. Click '''Login'''<br />
<br />
== Check Mail / Inbox ==<br />
<br />
By selecting either Check Mail or Inbox from the folder list on the left hand side of the page you can quickly access the contents of your Inbox. <br />
<br />
While inside the Inbox you can delete, and generally manage your messages. <br />
<br />
* '''Delete/Undelete''': Delete or Undelete the checked messages.<br />
* '''Purge Deleted''': Once you have marked a message for deletion, press "Purge Deleted" to remove the messages '''permanently''' from the server.<br />
* '''Read/Unread ''': Mark a checked message as having been read, or likewise mark a checked read message as unread.<br />
* '''Move to Folder''': Move the checked message to the specified folder. Opens drop down folder list.<br />
* '''Compose''': Write someone an E-Mail.<br><br />
<br />
== Compose an E-Mail ==<br />
<br />
* '''Send''': Executes the sending of the E-Mail.<br />
* '''Save to Drafts''': Does not send the E-Mail, but moves it to the "Drafts" folder. <br />
* '''Attachments ''': Add an attachment to your E-Mail like a document, picture, or .zip folder. Limit of 10MB for free accounts, 25MB for paid accounts.<br />
* '''Close''': Do not save the message and exit to the Inbox.<br />
* '''To''': This is the destination Email address or the person you want to message.<br />
* '''CC''': Sends a carbon copy to the destination Email address in here. <br />
* '''BCC ''': Sends a blind carbon copy to the destination address. Addresses contained here are not listed in the Email. It is best to forward to multiple addresses using a '''BCC''' for security and confidentiality reasons. <br />
* '''Subject''': The subject of your message.<br />
* '''Attachment List''': A list of the files attached to the message.<br />
* '''Message Body''': The formatted contents of your E-Mail message.<br />
* '''Priority''': Assigns a message priority to the message. Self Explanatory. <br />
* '''Switch to Rich Text''': Switches the document to Rich Text mode for advanced text editing.<br />
* '''Spellcheck''': Checks your message for spelling errors.<br />
<br />
== Reply to an E-Mail ==<br />
<br />
While in the Inbox or other mail folder, click anywhere on the message to view it.<br />
<br />
* '''Print''': Print the message.<br />
* '''Trusted''': Add the sender to the Trusted Senders List. Messages from them will always be allowed through Quarantine or SPAM filtering.<br />
* '''Blocked ''': Add the sender to the Blocked Senders List. Messages from these will always be blocked into the Quarantine or SPAM folder. <br />
* '''Delete''': Mark the message for deletion.<br />
* '''Reply''': Respond to the "reply-to" address contained in the message header. Basically it means to respond to the person whom E-Mailed you. See [[#Compose_an_E-Mail|Compose an E-Mail]]<br />
* '''Reply to All''': If the message was sent to more than one destination address (more than one address in the "To" and "CC" fields) you can reply to all the addresses at the same time. <br />
* '''Forward ''': Send a copy of the message to another recipient. <br />
* '''Previous''': Read the previous message.<br />
* '''Next''': Read the next message.<br />
* '''Close''': Exit to the top level folder, e.g. Inbox.<br />
<br />
== Managing Statistics ==<br />
<br />
Statistics are currently disabled and only get enabled when our network administrators are pulling information either for a client, or for our own use. They load down the servers and simply aren't necessary for most customers. <br />
<br />
== Managing Settings ==<br />
<br />
Clicking on "'''Settings'''" at the top of the title bar will allow you to modify several advanced features. <br />
<br />
* '''Options''': Change your account information such as name, password, signature, reply format, mail forwarding preferences and messages per page.<br />
** '''Save''': Add the sender to the Trusted Senders List. Messages from them will always be allowed through Quarantine or SPAM filtering.<br />
** '''Close ''': Add the sender to the Blocked Senders List. Messages from these will always be blocked into the Quarantine or SPAM folder. <br />
** '''Mail Forwarding''': Add the sender to the Blocked Senders List. Messages from these will always be blocked into the Quarantine or SPAM folder.<br />
** '''Account Information''': Add the sender to the Blocked Senders List. Messages from these will always be blocked into the Quarantine or SPAM folder.<br />
** '''Preferences''': Add the sender to the Blocked Senders List. Messages from these will always be blocked into the Quarantine or SPAM folder.<br />
* '''Email Filtering''': Change your preferences for Spam, Phishing, Virus, Forbidden Attachments, Language Filter, Blocked Senders, Trusted Senders, and Quarantine Reports.<br />
** '''Spam''': Respond to the "reply-to" address contained in the message header. Basically it means to respond to the person whom E-Mailed you. See [[#Compose_an_E-Mail|Compose an E-Mail]]<br />
** '''Virus''': If the message was sent to more than one destination address (more than one address in the "To" and "CC" fields) you can reply to all the addresses at the same time. <br />
** '''Phishing ''': Send a copy of the message to another recipient. <br />
** '''Forbidden Attachments''': Read the previous message.<br />
** '''Forbidden Attachments''': Read the previous message.<br />
** '''Blocked Senders''': Read the next message.<br />
** '''Trusted Senders''': Exit to the top level folder, e.g. Inbox.<br />
** '''Quarantine Reports''': Exit to the top level folder, e.g. Inbox.<br />
* '''User Contact Information''': Edit your personal home and business profile information.<br />
* '''Rules''': Create rules to automatically sort your incoming mail. <br />
* '''Auto-reply''': Create an auto-reply message for incoming mail. <br />
* '''External Accounts''': Check mail from other accounts.<br />
* '''Aliases''': Create aliases for your account.<br />
<br />
== Managing Folders ==<br />
<br />
Clicking on '''Folders''' at the top menu will allow you to create new, edit existing, and delete folders.<br />
<br />
* '''Create a new folder''': Click create to execute the creation of the new folder.<br />
** '''New Folder''': Enter a name for the folder <br />
** '''Place folder under: If left blank, folder is listed under base directory. If another folder is selected the new folder is listed inside that folder. <br />
* '''Rename an existing folder''': Click Rename to execute the renaming of the drop-down selected folder.<br />
** '''Rename Folder''': Rename the drop-down selected folder. <br />
** '''To''': Enter a new name for the folder.<br />
* '''Delete''': Removes the selected folder from the system.<br />
<br />
== Managing Contacts ==<br />
<br />
Clicking on '''Contacts''' at the top menu will allow you to create new, edit existing, and import/export contacts associated with your E-Mail account.<br />
<br />
* '''Add Contact''': Add a new contact or address book entry.<br />
** '''Save And Close''': Save the current contact and close the address book. <br />
** '''Save and New''': Save the current contact and open a new contact for editing.<br />
** '''Delete''': Removes the current contact being edited from the system. <br />
** '''Cancel''': Cancels editing of the current contact without making changes. <br />
*** '''Name''': <br />
*** '''Email''': <br />
*** '''Street Address''': <br />
*** '''City''': <br />
*** '''State/Province''': <br />
*** '''Zip/Postal code''': <br />
*** '''Phone (home)''': <br />
*** '''Phone (work)''': <br />
*** '''Pager''': <br />
*** '''Cell phone''': <br />
*** '''Fax''': <br />
*** '''Website''': <br />
*** '''Comments''': <br />
* '''Delete Contact''': Removes the selected contacts from the system. <br />
* '''Import Contacts''': Upload a file (.CSV format) containing your contacts. Importing the CSV file will not cause the loss of existing contacts but they will be updated if duplicates are found in the file <br />
* '''Export Contacts''': Exports AddressBook.csv for use in 3rd Party system or for backup.<br />
<br />
== Quarantine ==<br />
<br />
The Quarantine folder is the same thing as a SPAM folder. 99.99% of the time messages in this list are bad and should not be read. Do '''NOT''' click on any hyperlinks contained inside a message in this category. It might be possible for an attacker to potentially gather personal information, passwords, account numbers, etc. <br />
<br />
Messages have a 48 hour lifespan in the Quarantine. If they are left unattended, we will automatically removed them from the system. <br />
<br />
* '''Delete & Purge''': Removes the selected SPAM messages from our system. <br />
* '''Empty''': Removes all the messages in the Quarantine Folder from the system.<br />
* '''Select Action''': <br />
** '''Release''': Release the message to the Inbox.<br />
** '''Release and Report as Legitimate E-Mail''': Release the message to the Inbox and add the sender to your trusted list.<br />
<br />
==External Links==<br />
<br />
* [http://www.cgmailbox.com/Login.aspx WebMail]<br />
* [http://www.vircom.com Vircom]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Category:DNSCategory:DNS2013-04-28T02:40:24Z<p>CGI.Support: </p>
<hr />
<div>'''DNS''', or '''Domain Name Service''', is the process of taking a name and extension and using them to look up the number of a server. Computers talk in numbers, but names are easier for most humans to remember. DNS provides various resource records that are used to make the Internet work. <br />
<br />
== Our DNS ==<br />
<br />
If you are using CGI-Communication hosting services (including free parking/redirection), and your domain is registered with CGI-Communication, you should use these name servers:<br />
<br />
ns1.casagrandeinternet.com 67.128.8.9<br />
ns2.casagrandeinternet.com 67.128.8.2<br />
ns3.casagrandeinternet.com 72.52.219.194<br />
<br />
If you need help with DNS changes, it is recommended that you contact CGI-Communication support rather than experiment on your own. Mistakes in DNS can make your site totally inaccessible or cause some troublesome problems to narrow down.<br />
<br />
== 3rd Party DNS ==<br />
If your domain is not registered with CGI-Communication (you are using a different provider for your domain), and you are using CGI-Communication for hosting, you are usually required to configure some DNS settings at your domain provider where you registered your domain. You are going to want to make an "A" type redirect. You can find the information required for your domains on CGI-Communication under "Manage Domains" and then "DNS" under the domain you want to redirect from the non-CGI-Communication provider. The type "A" address found there (an IP address) should be copied into the DNS settings of the non-CGI-Communication provider. (The server you are redirecting can be different for each domain, if you have several domains you can not copy paste the information from one domain and be sure it's valid for another.)<br />
<br />
== Basic DNS Records==<br />
<br />
;A : Forward mapping of hostname (CGI-Communication.com) to an IP address (72.52.219.194).<br />
;AAAA : Forward mapping of hostname to an IPv6 address.<br />
;PTR : Reverse mapping of an IP address (72.52.219.194) to a hostname (CGI-Communication.com).<br />
;MX : Mail eXchange (MX) records tell you which hostname to connect to for sending email.<br />
;CNAME : Say it, See Name, it points one domain name to another domain name, including mail service.<br />
;TXT : Text records, these are free form text strings, used for things like SPF and DKIM.<br />
;SRV : Service records advertise a specific service a server offers. VoIP and XMPP Federation (Voice over IP and Google Apps) use SRV records in addition to PTR records.<br />
;NS : Delegates a domain or Sub-domain to another DNS server.<br />
<br />
===Some other details===<br />
*Mail eXchange records consist of two parts, '0 mail.domain.com', a priority and a domain name. There can be as many MX records as you wish there to be mail servers handling your email. Outgoing email servers connect to the MX servers in order of priority (a lower number means more priority). If two servers have the same priority, it picks one at random. (This in effect load balances the connections)<br />
<br />
*When looking up an A records (like CGI-Communication.com), you can get a CNAME in response (like 'CNAME somewhere.com'). You then lookup the A record of that domain name, and you are either presented with yet another CNAME or an A record.<br />
<br />
*When one cannot control the IP address of their server, such as a home user who receives an IP address from their ISP, Dynamic DNS may be used to keep the domain name properly updated.<br />
<br />
== External Links ==<br />
<br />
* [[WikiPedia:Domain Name System|DNS entry at Wikipedia]]<br />
* [http://www.dns.net/dnsrd/rfc/ DNS Related RFCs]<br />
* [http://www.domaincrawler.com/ Domain Crawler]<br />
* [http://whatsmydns.net Test your DNS] (or with e.g., <nowiki>http://www.dnsreport.com/tools/dnsreport.ch?domain=yourdomain.tld</nowiki>)</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=IMAP_or_POP3IMAP or POP32013-04-28T02:07:43Z<p>CGI.Support: Created page with "IMAP and POP3 are two different ways of checking E-Mail. A mail client program connects to the mail server using either IMAP or POP3. All CGI-Communication E-Mail accounts s..."</p>
<hr />
<div>IMAP and POP3 are two different ways of checking E-Mail. A mail client program connects to the mail server using either IMAP or POP3. All CGI-Communication E-Mail accounts support both IMAP and POP3 connections.<br />
<br />
== POP3 ==<br />
[[Wikipedia:POP3|POP3]] downloads all E-Mail from the server from the inbox and stores it on your computer. The emails are removed from the server and only stored locally in your mail client program. Emails are available when you're not connected to the internet.<br />
<br />
== IMAP ==<br />
<br />
[[Wikipedia:IMAP|IMAP]] syncs your mail client program with the server. Emails stay on the server, and you can make and view mail folders on the server in addition to the inbox. Most mail client program have a feature to initially sync just the email headers, so you can quickly see what emails you have, then download the message body when you want to read the email. Since emails stay on the server, you can see all your E-Mails from many mail client programs or devices. Webmail uses IMAP.<br />
<br />
== Which should you choose? ==<br />
<br />
Use IMAP if you want to check E-Mail from multiple computers or devices. Use POP3 if you want your emails accessible always, even when there's no internet connection.<br />
<br />
If you have been using IMAP and have some mail stored in folders other than the inbox, move the emails to the inbox before using POP3.<br />
<br />
== External Links ==<br />
<br />
[http://en.wikipedia.org/wiki/Post_Office_Protocol POP3 on Wikipedia]<br />
[https://en.wikipedia.org/wiki/Internet_Message_Access_Protocol IMAP4 on Wikipedia]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=Category:Email_ConfigurationsCategory:Email Configurations2013-04-28T02:02:08Z<p>CGI.Support: </p>
<hr />
<div>Here are some of the more common E-Mail Client Setup Walkthroughs. We will be adding more in the future so check back soon if your client is not listed.<br />
<br />
== E-mail Configurations ==<br />
<br />
<table cellspacing="0"><br />
<tr><br />
<td colspan="2"><br />
Please select the E-Mail Client you wish to setup:<br />
</td><br />
</tr><br />
<tr style="background: #D3E3F7"><br />
<td style="vertical-align:top; padding: 1em;"><br />
* [[Outlook|Outlook]]<br />
* [[Thunderbird|Thunderbird]]<br />
* [[OS_X_Mail|OS X Mail]]<br />
* [[IPhone|IPhone]]<br />
</td><br />
<td style="vertical-align:top; padding: 1em;"><br />
</td><br />
</tr><br />
<tr><br />
<td colspan="2"><br />
<br />
</td><br />
</tr><br />
</table></div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=IPhoneIPhone2013-04-28T01:59:55Z<p>CGI.Support: </p>
<hr />
<div>Apple Mail is an E-Mail client for the Apple IPhone. This will walk you through the steps for setting up Mail on the IPhone. All IOS versions are similar and you should be able to figure it out based off of the below. <br />
<br />
== Setting up a new E-Mail account in Mail on the IPhone ==<br />
<br />
1. Go to '''settings'''<br />
<br />
2. Select '''Mail'''<br />
<br />
3. Click on '''Add Account'''<br />
<br />
4. Select '''Other'''<br />
<br />
5. Fill in the General fields.<br />
<br />
* '''Name:''' Your name, the name you want to display on the receiving end.<br />
<br />
* '''Address:''' Your E-Mail address. <br />
<br />
* '''Description:''' Description of this account.<br />
<br />
== Incoming Mail Server ==<br />
<br />
6. Fill out the correct Incoming Mail server information. <br />
<br />
* '''Host Name:'''<br />
For customers using the @cgaz.com or @cgmailbox.com domains use the following mail servers:<br><br />
* '''Incoming mail server (POP3/IMAP): ''' Enter mail.cgmailbox.com for your incoming mail server.<br><br />
<br />
For customers using the their own domains use the following mail servers:<br><br />
* '''Incoming mail server (POP3/IMAP): ''' Enter mail.<yourdomain>.xxx for your incoming mail server.<br><br />
* '''User Name''': <Your E-Mail address><br />
<br />
* '''Password:''' Password for the E-Mail address. <br />
<br />
== Outgoing Mail Server ==<br />
<br />
7. Fill out the correct Outgoing Mail server information. <br />
<br />
* '''Host Name:'''<br />
For customers using the @cgaz.com or @cgmailbox.com domains use the following mail servers:<br><br />
* '''Outgoing mail server (SMTP)''': Enter mail.cgmailbox.com for your outgoing mail server.<br />
<br />
For customers using the their own domains use the following mail servers:<br><br />
* '''Outgoing mail server (SMTP)''': Enter mail.<yourdomain>.xxx for your outgoing mail server.<br />
* '''User Name:''' <Your E-Mail address><br />
* '''Password:''' Password for the E-Mail address. <br />
<br />
At this point, click 'save' at the top and it should automatically detect the rest of your settings and connect to your mailbox. In the event that it doesn't work, you might want to check your accounts 'Advanced' settings and make sure you are not using SSL encryption.<br />
<br />
==External Links==<br />
<br />
* [http://www.apple.com/support/iphone/mail/ Apple IPhone Support Page]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=OS_X_MailOS X Mail2013-04-28T01:59:33Z<p>CGI.Support: </p>
<hr />
<div>Mac OS X Mail is an E-Mail client and RSS reader powered by Apple. This will walk you through the steps for setting up Mail on Mac OS X 10.5. All other versions are similar and you should be able to figure it out based off of the below. <br />
<br />
== Setting up a new E-Mail account in Mail on Mac OS X 10.5 ==<br />
<br />
<br />
1. Open Mail, go to the menu and select '''File -> Add Account...'''<br><br />
<br />
This will open the account creation assistant.<br />
<br />
2. Fill out the general information.<br />
<br />
* '''Full Name''': <Your full name><br />
* '''Email Address''': <Your E-Mail address><br />
* '''Password''': <the password for your E-Mail account><br />
<br />
3. Click '''Continue'''<br />
<br />
== Incoming Mail Server ==<br />
<br />
4. Fill out the correct Incoming Mail server information. <br />
<br />
* '''Account Type''': IMAP or POP3<br />
* '''Description''': Optional. If you are using Mail to check mail for multiple mail accounts, you can enter a name for each here<br />
For customers using the @cgaz.com or @cgmailbox.com domains use the following mail servers:<br><br />
* '''Incoming mail server (POP3/IMAP): ''' Enter mail.cgmailbox.com for your incoming mail server.<br><br />
<br />
For customers using the their own domains use the following mail servers:<br><br />
* '''Incoming mail server (POP3/IMAP): ''' Enter mail.<yourdomain>.xxx for your incoming mail server.<br><br />
<br />
* '''User Name''': <Your E-Mail address><br />
* '''Password''': <Your E-Mail password> -- this will probably be filled already, since you entered it on the previous screen<br />
<br />
5. Click '''Continue'''<br />
<br />
<br />
6. Leave "Use Secure Sockets Layer (SSL)" unchecked.<br><Br><br />
<br />
7. Click '''Continue'''<br />
<br />
== Outgoing Mail Server ==<br />
<br />
8. Fill out the correct Outgoing Mail server information. <br />
<br />
For customers using the @cgaz.com or @cgmailbox.com domains use the following mail servers:<br><br />
* '''Outgoing mail server (SMTP)''': Enter mail.cgmailbox.com for your outgoing mail server.<br />
<br />
For customers using the their own domains use the following mail servers:<br><br />
* '''Outgoing mail server (SMTP)''': Enter mail.<yourdomain>.xxx for your outgoing mail server.<br />
<br />
* '''Use Authentication''': Yes<br />
** '''User Name''': <Your E-Mail address><br />
** '''Password''': <Your E-Mail password><br />
<br />
9. Click '''Continue'''<br />
<br />
== Account Summary ==<br />
<br />
Review the account settings you have selected.<br />
<br />
10. Click '''Create'''<br />
<br />
== Use This Mailbox For Sent ==<br />
<br />
With the mailbox you want to use for sent mail selected select the menu item:<br />
<br />
Mailbox > Use This Mailbox For > Sent<br />
<br />
This can be done for Trash, Junk and Drafts as well.<br />
<br />
==External Links==<br />
<br />
* [http://www.apple.com/support/leopard/mail/ Apple Mac OS X Mail 10.5 Support page]</div>CGI.Supporthttp://www.cgi-communication.com/CGI/wiki/index.php?title=ThunderbirdThunderbird2013-04-28T01:59:16Z<p>CGI.Support: </p>
<hr />
<div>'''Mozilla Thunderbird''' is an open source mail client and RSS reader made by the organization who produces the [[Mozilla Firefox]] web browser.<br />
<br />
==Setting up a new E-mail account in Thunderbird==<br />
''NOTE: In all steps below, replace '''example.net''' with your domain name.''<br />
<br />
1. Open Thunderbird.<br><br />
<br />
2. From the '''File''' menu, select '''New''', then '''Account...''':<br><br />
<br />
3. In the New Account Setup screen, select '''Email account''' as the type of account, and click the '''Next''' button:<br><br />
<br />
4. In the Identity screen, enter your '''Name''' and '''Email''' address in the spaces provided, and click the '''Next''' button:<br><br />
<br />
5. In the Server Information screen, you can select from either a '''POP''' or an '''IMAP''' account. (see: [[IMAP_or_POP3|IMAP or POP3?]] for help with this decision). Choose your account type, and then enter your '''Incoming Server''' and '''Outgoing Server''' ('''mail.<yourdomain>.xxx''') in the areas provided, then click the '''Next''' button:<br><br />
<br />
6. In the User Names screen, enter your '''full''' email address (e.g. you@<yourdomain>.xxx .. the whole thing!), and click the '''Next''' button:<br><br />
<br />
7. In the Account Name screen, unless you want a fancier name, just click the '''Next''' button:<br><br />
<br />
8. Finally, click '''Finish''' to exit the Account Wizard.<br><br />
<br />
If everything is configured properly, and you still have problems sending then it's likely your ISP is blocking port 25. You will need to contact your ISP and ask them for help in setting up your E-mail for use with their outgoing E-Mail Relay.<br />
<br />
Finish the setup and you're done!</div>CGI.Support