Standard Telephone

Communication is critical in your office. You need a scalable Voice over IP solution that is manageable and will grow with your business. Business VoIP services operate over a high-speed Internet connection delivered on our privately owned and operated network. With standard features like voicemail, call-forwarding, hunting, and find-me/follow-me, your business will be more productive on this reliable and cost-efficient technology.



Unlimited Local Inbound/Outbound Calling. No National or International Calls on these packages.

  • Inbound and Local Only Plan
  • No Long Distance
  • No Voicemail
  • Basic Features Only
  • Requires Internet and an ATA or IAD

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This package allows the use of unlimited local and low fixed rate calling for long distance calls.

  • Local and National Calling Plan
  • Long Distance $.03 and $.05 cpm
  • Optional Voicemail
  • 20+ Features
  • Requires Internet and an ATA or IAD

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Bundle Unlimited Long Distance and call anywhere in the U.S. or Canada for one low monthly rate.

  • Unlimited Calling Plan
  • Unlimited Long Distance
  • Optional Voicemail
  • 20+ Features
  • Requires Internet and an ATA or IAD

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So, why CGI-Communication? Because we disclose our prices and an unbeatable value too good to pass by.
Other companies promise cheap service, but then add in "hidden charges", higher renewals, or promotional services that simply
"aren't as advertised". With us - you know exactly what you are going to get... Simple as that!

Keep Existing Equipment...

If you have bandwidth to spare and want to increase your bottom line each month, VoIP is the solution for you. This standard phone service allows you to keep your existing office telephone equipment, lower installation or startup costs, and help increase the rate of return on your investment.

Lower Cost...

In general phone service via VOIP costs less than equivalent service from traditional sources. Why? It uses internet technology, and bandwidth to transport the voice stream and not a physical, dedicated circuit. For our Internet customers there are also some cost savings due to using a single network to carry voice and data.

Increased Functionality...

VOIP makes easy some things that are difficult to impossible with traditional phone networks.
  • Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
  • Call center agents using VOIP phones can easily work from anywhere with a good Internet connection.
  • PBX like features and call routing capability offer a more robust solution than standard telephone service.

What Features do you offer?

Feature Code
Calls CGI Main Telephone #
*1 or Xfer <ext>
Call Transfer
Transfer a call to another extension
Record Active Call
Saves to a temporary directory
Secure Call Activate
Secures call using TLS/SSL encryption
Secure Call Deactivate
Unsecures call using TLS/SSL encryption
*DIR to dial by name.
Call Waiting
Activate Call Waiting
Call Waiting
Deactivate Call Waiting
*67 <phone number>
Call Privacy
Activate call privacy
Call Return
Announce and call back the last incoming number
Call Forward On/Off
Prompts for Administrative PIN to forward calls to another extension or phone number
Call Forward On/Off
Prompts for Administrative PIN to remove forwarding
*REC followed by Administrative PIN to record a message.
Announce and Redial a number
Feature Code
The system detects the extension, and will prompt for your password
Generic Voicemail
The system will prompt for both your id (extension number) and password
Generic Voicemail
The system will prompt for both your id (extension number) and password
*99 <extension>
Send to Voicemail
Send a call directly to voicemail
Message Waiting Indicator (sound)
Visual Message Waiting Indicator (light)
* Remote VM Access
1 New Msgs
2 Saved Msgs
5 Advanced Options
0 Main Menu
1 Restart
6 Fast Forward
1 Record Greeting
2 Save File
7 Delete
2 Choose Greeting
3 NA
8 Undelete
3 Record Name
4 Email/Rewind
9 NA
6 Choose Passcode
5 NA
0 Pause/Main Menu
Feature Code
Conference (8khz)
Conference rooms with 8khz (cell phone quality) audio
Conference (16khz)
Conference rooms with 16khz audio
Conference (32khz)
Conference room with 32khz audio
Conference (48khz)
Conference room with 48khz (cd quality) audio
1 Talk Vol up
4 Listen Vol up
7 Gain up
* Mute
2 Talk Vol Equ.
5 Listen Vol Equ.
8 Gain Equ.
# Deaf
3 Talk Vol down
6 Listen Vol down
9 Gain down
Feature Code
*8 (Wait)
Group Intercept
*80 <group ID>
Delete from Group
Remove extension from a group using 2 digit group ID. See Call Groups.
**81 <group ID>
Add to Group
Add extension to a group using 2 digit group ID. See Call Groups.
**82 <group ID>
Simultaneous Ring
Ring an entire group simultaneously (using a 2 digit group ID)
**83 <group ID>
Sequential Ring
Ring an entire group sequentially (using a 2 digit group ID)
Ring Groups
Ring the specified group
Group ID
Group numbers (2 digit group ID)
IVR & Auto-Attendant
Feature Code
IVR Extensions
Use and IVR to route calls to selected groups, or extensions. May even be outside TN. 
Feature Code
*8 <ext>
Use Intercom on extension. May require PIN
*88 <ext>
Listen to the call. Press 1 for remote, 2 for local, 3 for full conversation. May require PIN
Global Intercept
Intercept a call that is ringing
** <ext>
Intercept an extension
**8 <ext>
Intercept an extension
Anon. Call Reject
Turns on Anon. Call Rejection
Anon. Call Reject
Turns off Anon. Call Rejection
Wake up Call
Prompts to enter a 4 (\d) time (24hr). Will call the extension at the specified time.
Send or Receive Faxes over VoIP (T.38 or SIP)
.wav files
Music On Hold
Plays music
.wav files
Custom Ring Tone
Plays music
Time of Day
Route calls based on the time of day, hour, minute.
Caller ID
Reads/Sends Calling Party Number and Name when available
Mobile Office
Iphone, Droid, & Blackberry Soft Phone App.

Extra Line - Add $15.95/mo

An extra line consists of 1 telephone number and 1 additional line you can receive and make calls from. An extra line can be useful in instances like a home based business or other special needs.

Call Waiting - Add $8.00/mo

Call waiting allows you to still receive a phone call when you are already on another call. This feature allows your second calling party to still reach you without getting a busy signal or voicemail.  This is a great feature for customers who use their home telephone a lot and are concerned about missing calls while on the phone.

Line Maintenance - Add $8.00/mo

Line Maintenance is the trouble location and inside telephone wire repair plan from CGI Communication. You’ll feel secure knowing repairs on covered inside telephone wires and jacks will be handled by a skilled CGI technician –at no extra cost to you!

WITH LINE-Maintenance, YOU’LL GET:

• High quality repair service, answered 9am to 9pm daily.

• Excellent workmanship from CGI technicians – experts in the marketplace.

• A 30-day limited warranty on all work we do.

Provides trouble location and repair of your simple inside telephone wire and jacks including trouble location and repair to inside wire and jacks used to provide your CGI Services, but excluding coverage and trouble location to data equipment connected to or used with your services. If the trouble is found in your data equipment (modem, router, computer, etc.) used with CGI Services, a separate maintenance or service charge may apply.

ENHANCED DID or Listing - Add $5.00/mo

An additional number can be attached to any extension CGI provides. This does not allow the telephone line to receive an additional call, only allows an additional number to be routed to the destination.

A listing allows you to publish your calling party name, or telephone number to any destination that has caller id as a feature. Most mobile devices will however only recognize the calling party number and utilize the internal address book to associate a name to the calling party.

Free Tech Support

Standard support hours are 9AM to 9PM, 7 days a week. We do offer emergency after hours services depending on your service level agreement.

Exceptional Customer Service

Friendly, prompt, and curteous customer service located right here in the U.S.A. We strive to make your experience a great one.

World-Class Service Advisors

Our solution experts know exactly what you need to get the job done. From Internet, to routers, and general technical consulting. We're positive we can help you find any solution to meet your needs. .


Want to integrate your mail with another popular email system such as YMail, or Google Mail? No problem! We support IMAP, POP & SMTP, so you can route emails through other programs.

99% Up-Time

We know, you hear this all the time but it's true. We track it just so we can prove it. That's why we're comfortable in that you will find our service simple, and pain free... 99% of the time.

Secure & Reliable Service

Your privacy is our concern. With safe, secure, and always available service you'll be happy you switched. Don't believe us - find out for yourself today!

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